Experienced Fire Alarm Service Tech (union)

About the Role

In this role you will receive service calls from the Service Resource Center, diagnose equipment and system malfunctions, and perform service and repairs on electronic fire alarm and related building systems at customer sites. You will act as a trusted advisor, delivering solutions and outcomes on the spot while maintaining the highest level of customer service. You will follow prescribed troubleshooting procedures, consult technical manuals and bulletins, and service many manufacturers’ fire and life‑safety systems, including SimplexGrinnell. The job requires reading blueprints, diagrams, submittals, and operational manuals, completing service acknowledgements with proper coding via smart devices, obtaining customer signatures, participating in on‑call rotation, mentoring teammates, providing recommendations and quotes, and performing other assigned duties. • Diagnose and repair electronic fire alarm and building systems on site • Follow troubleshooting procedures using manuals and bulletins • Service and install multiple manufacturers’ fire and life‑safety systems • Read and interpret blueprints, diagrams, and product manuals • Complete service acknowledgements and obtain customer signatures via smart devices • Participate in on‑call rotation and mentor team members • Provide recommendations, solutions, and quotes to improve facility efficiency • Maintain truck inventory for timely response

Key Responsibilities

• ▸alarm repair
• ▸system troubleshooting
• ▸blueprint reading
• ▸smart docs
• ▸inventory management
• ▸client advisory

What You Bring

The ideal candidate has at least two years of documented experience with low‑voltage electrical systems such as fire/life‑safety, access control, nurse call, and paging, and can read blueprints and use test equipment. Physical ability to lift 50–70 lb, work at heights up to 40 ft, and handle duct or crawl‑space environments is required, as is flexibility to work weekends and travel overnight. A valid driver’s license, clean driving record, ability to pass background and drug tests, and completion of SimplexGrinnell 4120 Network training within 12 months are also needed; NICET Level II certification is preferred. • Minimum 2 years low‑voltage electrical experience and ability to lift 50‑70 lb • Work at heights up to 40 ft and in confined spaces • Valid driver’s license, clean record, and pass background/drug test • Complete SimplexGrinnell 4120 Network training within 12 months • Preferred NICET Level II certification

Requirements

• ▸low‑voltage
• ▸2 years
• ▸nicet ii
• ▸simplexgrinnell
• ▸blueprints
• ▸driver’s license

Benefits

We offer competitive starting pay, paid training, tuition reimbursement, global advancement opportunities, a company vehicle where applicable, referral bonuses, and comprehensive benefits including medical, dental, vision, HSA, life insurance, 401(k) with company match, short‑ and long‑term disability, employee assistance, wellness programs, and more. Pay is $38.40 per hour as determined by the collective bargaining agreement, with the posted range reflecting target compensation. Johnson Controls uses technology‑assisted tools, including AI, to support a fair hiring process, but final decisions are made by humans. We are an equal‑opportunity employer and provide accommodations for applicants with disabilities. • Competitive starting pay and paid training • Tuition reimbursement and global advancement opportunities • Company vehicle (as applicable) and referral bonuses • Medical, dental, and vision insurance with HSA • Life insurance, 401(k) match, short‑ and long‑term disability • Employee Assistance and Wellness Programs • Flexibility for weekend work and overnight travel

Work Environment

Field