Terex Corporation
Global manufacturer of machinery for materials processing, aerial work platforms, cranes, and waste solutions.
Product Support Tech
Provide technical support for Genie equipment to dealers and customers.
Job Highlights
About the Role
The Product Support Representative delivers multi‑channel technical assistance to authorized service providers, dealers and customers, serving as the primary liaison between field parties and Terex’s internal engineering, publications and product management teams. • Answer customer calls to troubleshoot equipment operating problems and recommend corrective actions. • Provide warranty and product information verbally, in writing, or via documentation. • Identify and recommend necessary parts and supplies for safe equipment operation. • Communicate equipment issues and potential enhancements to internal teams such as Engineering, Technical Publications, and Product Management. • Deliver formal training on safe operation, maintenance, and warranty compliance for customers. • Occasionally travel to customer sites to oversee and repair Genie products.
Key Responsibilities
- ▸troubleshooting
- ▸warranty info
- ▸parts recommendation
- ▸issue communication
- ▸training delivery
- ▸field repairs
What You Bring
The position requires a solid background in technical service within the heavy‑equipment sector, strong mechanical aptitude, and the ability to convey complex concepts clearly, both verbally and in writing. • Minimum of 3 years technical service experience in heavy equipment or a similar industry. • Technical knowledge of aerial work platforms; hands‑on experience with Genie products preferred. • Ability to explain technical and mechanical concepts clearly to customers. • Proficiency with Microsoft Office (Excel, Word, PowerPoint) and troubleshooting tools (computers, hand tools, digital devices). • Strong verbal and written communication skills; English and Spanish language skills are a plus. • Demonstrated time‑management, organization, multitasking abilities, and capacity to work under pressure.
Requirements
- ▸technical service
- ▸heavy equipment
- ▸aerial platforms
- ▸microsoft office
- ▸bilingual
- ▸time management
Benefits
Compensation is offered on an hourly basis within the $28‑$30 range, supplemented by a performance‑based bonus and a comprehensive benefits package that includes health, retirement and professional development options. • Hourly salary $28‑$30 with eligibility for a performance bonus. • Comprehensive benefits: medical, dental, vision, life insurance, AD&D, short‑ and long‑term disability, paid time off, paid holidays, 401(k) matching, employee stock purchase plan, tuition reimbursement, wellness programs, legal assistance, and discount programs.
Work Environment
Field