Akima
Provides innovative solutions across various sectors, including government, energy, and infrastructure.
IT Asset Management (Hardware)
Manage hardware assets, inventories, and ServiceNow stockrooms for DOE lab.
Job Highlights
About the Role
• Investigate and reconcile inventory shortages and discrepancies. • Conduct physical stockroom inventories. • Work with the IT Service Desk and Desktop Support teams to ensure their stockrooms have adequate inventory. • Manage hardware and consumable assets in ServiceNow stockrooms. • Assist in the inventory and management of the IT vending machine. • Collaborate with the Property Management team to locate tagged equipment, update inventory records and reconcile discrepancies between asset management systems. • Move inventory between stockrooms and locations. • Monitor IT Asset Management queue and provide updates to requesters, as appropriate. • Identify and fulfill “Tier 1” requests/tasks.
Key Responsibilities
- ▸inventory reconciliation
- ▸physical inventory
- ▸servicenow management
- ▸it vending
- ▸asset relocation
- ▸queue monitoring
What You Bring
• Experience with ServiceNow ITSM and HAM/ITAM functionality • Knowledge of and familiarity with major hardware OEMs, vendors and model. • Must be able to obtain NLR site security access. • Ability to manage projects in parallel with daily tasks. • Ability to work independently and with a sense of urgency and accuracy, in a fast-paced team environment. • This position may require the ability to obtain and maintain a clearance from the Department of Energy. If determined as such, this position would be identified as a Workplace Substance Abuse Program (WSAP) testing designated position. WSAP positions require participation in an ongoing random drug testing program in addition to the pre-employment drug screen. • Customer service experience and commitment to customer service and support. • 1 year Hardware Asset and Inventory Management experience. • Initiative to anticipate issues and provide insight into solutions. • Ability to effectively work in a hybrid collaborative team environment. • Intermediate experience with Microsoft Office suite of applications. • Strong communication skills, written and verbal. • Strong attention to detail and organizational skills. • Analytical and problem-solving skills. • Queue Management. • Pre-employment Drug Screen • External applicants selected for this position are required to successfully complete a post-offer, pre-employment drug test. • Medical Exam(s) • Job related pre-placement medical examinations may be required for this position.
Requirements
- ▸servicenow
- ▸hardware oems
- ▸doe clearance
- ▸customer service
- ▸asset management
- ▸ms office
Work Environment
Onsite