District Operations Team Leader

About the Role

Manage projects and delegate assignments to field employees and engineers; ensure assignments are being completed safely within deadlines, at or under budget, and within quality expectations. Act as a technical expert in the engineering and services field by exhibiting product application knowledge and customer interface. Provide coordination on service programs to optimize customer service and market penetration. Answer application questions and provide sales support. Assure an effective and skilled staff through recruiting, assessment of talent, training and development, goal setting, communications, performance appraisal, and conformance to company policies. Provide leadership and direction to ensure professional growth for employees and retention within the district. Support and develop training plans and direct reports to create a strong talent bench that meets strategic goals and exceeds customer expectations. Assure the safety of employees who work in low, medium, and high voltage work environments. Ensure strict compliance with safety policies, train and implement safety programs, maintain safety equipment, act as a safety liaison with customers, and oversee proper disposal of hazardous and non‑hazardous materials. Provide input to profit and strategic planning processes and submit monthly operations reports summarizing key events. Serve as a key interface with customers, district operations, sales force, manufacturing plants, product division management, and support staff. Handle escalation procedures for the 24/7 service business and make sound decisions when support functions are unavailable. Coordinate product warranty issues within the district to resolve customer concerns promptly. • Manage projects, delegate assignments, and ensure safety, budget, and quality compliance. • Serve as technical expert, providing product knowledge and customer interface support. • Coordinate service programs to enhance customer service and market penetration. • Respond to application inquiries and support sales activities. • Recruit, assess talent, develop training, set goals, and conduct performance appraisals. • Lead and mentor staff to foster professional growth and retain talent. • Develop training plans to build a strong talent bench and achieve strategic objectives. • Ensure employee safety in low, medium, and high voltage environments; enforce safety policies and programs. • Act as safety liaison, manage safety equipment, and oversee hazardous material disposal. • Contribute to profit and strategic planning; prepare monthly operations reports. • Interface with customers, operations, sales, manufacturing, and support teams. • Handle 24/7 escalation procedures and make rapid business decisions when needed. • Coordinate product warranty issues to resolve customer concerns promptly.

Key Responsibilities

• ▸project management
• ▸technical support
• ▸service coordination
• ▸safety compliance
• ▸warranty coordination
• ▸escalation management

What You Bring

A High School Diploma (or higher) plus three or more years of experience leading large service engineering projects, or equivalent management experience in engineering, construction, utility, or related fields. Knowledge of the Electrical and EESS industry, its products, and solutions. Working knowledge of sales functions, customer channels, negotiation techniques, and the ability to manage resources to maximize growth. Candidates must reside within 60 miles of Morrisville, NC; active‑duty military are exempt. No relocation assistance is offered. Must have a valid driver’s license in good standing. Required professional licenses may include Electrical Contractor, Professional Engineer, or General Contractor licenses. • Hold a High School Diploma or higher with 3+ years leading large service engineering or related projects. • Possess knowledge of Electrical and EESS industry products and solutions. • Demonstrate working knowledge of sales processes, market channels, and negotiation techniques. • Ability to manage division, customer, and departmental resources to maximize growth. • Reside within 60 miles of Morrisville, NC (military exempt); no relocation assistance provided. • Maintain a valid driver’s license in good standing. • Possess applicable professional licenses such as Electrical Contractor, Professional Engineer, or General Contractor.

Requirements

• ▸high school
• ▸3+ years
• ▸electrical
• ▸sales
• ▸management
• ▸driver’s license

Work Environment

Field