Lucifer Lighting
Designs and manufactures innovative, high-quality architectural lighting solutions.
Customer Service Associate
Support CS team with order processing, admin tasks, and customer inquiries.
Job Highlights
About the Role
The role supports the Customer Service team in managing the company’s sales network and handling administrative tasks to meet customer deadlines. It involves reviewing and sending order verifications and updates, assisting representatives with lead‑time inquiries, expedited orders, tracking, invoices, pricing requests, and high‑priority orders, as well as creating tickets for returns and replacements, obtaining packing slips and freight quotes, and configuring part numbers for Order Management Analysts. • Review and dispatch order verifications and updates. • Assist sales reps with lead‑time, expedited order, tracking, invoice, and pricing inquiries. • Create tickets for returns and replacement orders. • Obtain packing slips and freight quotes from shipping. • Configure part numbers for Order Management Analysts. • Manage high‑priority orders to meet customer deadlines.
Key Responsibilities
- ▸order verification
- ▸lead‑time
- ▸ticket creation
- ▸freight quotes
- ▸part configuration
- ▸high‑priority orders
What You Bring
Required qualifications include an associate’s degree, strong analytical and math skills, excellent digital literacy in Microsoft Office, fast typing ability, attention to detail, and legal authorization to work in the United States. • Hold an associate’s degree and legal U.S. work authorization. • Demonstrate strong analytical, math, and detail‑oriented skills with fast typing and Microsoft Office proficiency.
Requirements
- ▸associate's degree
- ▸us authorization
- ▸analytical
- ▸math
- ▸microsoft office
- ▸fast typing
Work Environment
Office Full-Time