Retail Manager

About the Role

The Retail Manager at R.P. Lumber supervises all showroom activities, ensuring an excellent customer experience, a culture of safety, deep product knowledge, and maximized sales. This role manages receiving, stocking, merchandising, and accountability for pricing, margins, inventory, and marketing initiatives. The manager collaborates with the General Manager on team training, back‑office functions, labor hours, and reporting, serving as a potential stepping stone to the General Manager position. Key responsibilities include leading by example in customer service, training staff, maintaining merchandising standards, controlling costs and payroll, ensuring accurate inventory management, promoting safety, fostering a positive team environment, and communicating effectively with management. The Retail Manager also mentors employees, handles complaints, oversees deliveries, and drives contractor sales efforts. In the General Manager’s absence, the Retail Manager leads all store operations. • Perform sales counter, POS, and store admin functions. • Lead by example to deliver exceptional customer service. • Train and motivate employees for high service standards. • Ensure customer satisfaction per company philosophy. • Address and resolve customer complaints promptly. • Merchandize sales floor with planograms, displays, and pricing updates. • Coordinate timely, accurate customer deliveries. • Drive contractor salesmen to prospect new customers while supporting existing ones. • Assist GM to exceed sales and profit budgets. • Control costs and schedule payroll for productivity and service. • Record all inventory movements accurately to prevent shrinkage. • Maintain optimal inventory levels aligned with investment goals. • Keep inventory clean, orderly, and compliant with policies. • Supervise accurate receipt and storage of merchandise in warehouse and yard. • Promote a safety-first work environment and model safe practices. • Advise staff on loss prevention and security measures. • Ensure equipment (ladders, forklifts, trucks) is safe and functional. • Protect inventory from loss, theft, and weather damage. • Foster a collaborative team environment storewide. • Guide associates to use the ESS Resource Center for job support. • Create an enjoyable, self-motivating workplace that boosts morale. • Maintain an open-door policy for employee feedback and ideas. • Ensure compliance with company policies and report issues promptly. • Monitor email communications and respond in a timely manner. • Lead monthly store meetings to discuss performance, promotions, and safety. • Utilize the ESS Resource Center for information and reporting. • Share problems and improvement ideas with the General Manager. • Provide immediate performance feedback and corrective actions. • Mentor and develop store and yard employees. • Manage multiple tasks in a fast‑paced environment with flexible schedule. • Apply mathematical and business analysis to merchandise and operations decisions. • Operate POS and industry software such as estimating tools. • Perform physical tasks, lifting 50–100 lb and navigating aisles safely.

Key Responsibilities

• ▸pos operations
• ▸inventory control
• ▸merchandising
• ▸safety management
• ▸cost control
• ▸team training

What You Bring

Candidates should have an associate’s degree (preferred) or 3–5 years of management experience in the building‑materials industry, strong leadership and problem‑solving abilities, excellent communication and organizational skills, and the capacity to work a flexible schedule of 50+ hours per week. They must possess mathematical and business acumen, extensive product knowledge, proficiency with POS and industry software, high energy, physical stamina for lifting 50‑100 lb, a valid driver’s license, and pass pre‑employment screenings. • Hold an associate’s degree or 3–5 years management experience in building‑material industry. • Demonstrate strong leadership, problem‑solving, communication, and organization skills. • Possess extensive knowledge of building‑materials, home‑improvement, and retail operations. • Exhibit high energy and ability to motivate a team. • Maintain a valid driver’s license and clean driving record. • Pass pre‑employment drug testing, background, and driver checks.

Requirements

• ▸associate degree
• ▸leadership
• ▸problem solving
• ▸pos
• ▸driver’s license
• ▸product knowledge

Benefits

The position offers an hourly wage of $18–$22, dependent on region, experience, education, and certifications. Full‑time employees receive competitive wages, health/dental/vision and life insurance, employer‑paid basic life insurance, profit sharing/401k, paid time off, holidays, and a merchandise discount. Part‑time employees receive competitive wages, profit sharing/401k, paid time off, and a merchandise discount.

Work Environment

Onsite