Pbk
PBK is a multi-disciplinary design firm providing architecture, engineering, and planning services.
Client Services Coordinator
Front‑desk and client service role handling calls, visitors, and administrative tasks.
Job Highlights
About the Role
This client‑facing role serves as the welcoming face of the firm, greeting visitors, preparing meeting spaces, and ensuring guests feel comfortable and supported. The position also provides exposure to junior administrative duties, strengthening Microsoft Office skills and supporting professional growth. Ideal candidates enjoy helping others, thrive in a polished business environment, and seek a strong foundation for an administrative or client‑service career. • Answer high‑volume, multi‑line calls with warmth, efficiency, and professionalism. • Provide courteous service to all visitors, candidates, and guests. • Maintain the front reception area and conference rooms. • Manage incoming and outgoing mail and vendor deliveries. • Coordinate travel arrangements for project team members. • Uphold a professional appearance at all times. • Perform general office management tasks such as ordering supplies, calendar management, and booking conference rooms. • Complete clerical duties including data entry, filing, photocopying, collating, and preparing correspondence.
Key Responsibilities
- ▸call handling
- ▸visitor service
- ▸mail management
- ▸travel coordination
- ▸office management
- ▸data entry
What You Bring
• Minimum 3 years experience in a client‑service or receptionist role. • Strong customer‑service skills and ability to interact with senior management, external clients, vendors, and the public. • Proven ability to build and nurture strong client relationships and process client requests accurately and timely. • Capability to work under pressure, prioritize multiple projects, and meet tight deadlines. • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) with strong oral and written communication. • Excellent organizational skills, attention to detail, and proofreading ability. • Experience using Bluebeam.
Requirements
- ▸3 years
- ▸customer service
- ▸client relationships
- ▸ms office
- ▸bluebeam
- ▸pressure management
Benefits
PBK fosters an entrepreneurial culture that encourages employees to explore interests, try new things, and shape their own career paths. The firm values work‑life balance, offering flexible scheduling, hybrid and remote options, additional PTO around the holidays, monthly happy hours, and an Employee Assistance Program. Benefits also include paid parental leave, healthcare premium coverage, 401(k) matching, and various membership and licensing incentives. The base salary for California locations ranges from $44,000 to $66,000, with potential discretionary bonuses and a comprehensive benefits package. PBK is an Equal Employment Opportunity employer and complies with all applicable federal and state non‑discrimination laws. • Flexible “dress for your day” policy and hybrid/remote work options. • Alternative work scheduling and additional PTO between Christmas and New Year’s. • Monthly happy hours, team outings, and community involvement opportunities. • Paid parental leave for birth or adoption, and employer‑covered healthcare premiums. • 401(k) program, Costco/Sam’s Club membership, $4,000 license bonus, and online licensure exam prep library. • Weekly continuing‑education lunch‑and‑learn sessions.
Work Environment
Office Full-Time