Customer Care Representative

About the Role

The Customer Care Sales Representative will maintain and grow sales within a defined customer base and territory, focusing on retention of preventative maintenance contracts, increasing revenue per customer, and improving satisfaction. The role involves managing a $2M‑$3M service agreement portfolio, acting as the primary contact, and collaborating with district operations to enhance service delivery.

Key Responsibilities

• ▸sales growth
• ▸contract retention
• ▸revenue increase
• ▸customer satisfaction
• ▸portfolio management
• ▸service delivery

What You Bring

• Extensive product knowledge, on‑the‑job and cross‑training opportunities with strong internal resources • Required: high school diploma, lifelong learner mindset, safety‑conscious driver, integrity, computer literacy, strong communication, tech‑savvy, self‑discipline, critical thinking and problem‑solving skills • Preferred: 1‑2 years sales or customer service experience, ability to quickly qualify opportunities and sell intangible services

Requirements

• ▸product knowledge
• ▸high school
• ▸computer literacy
• ▸tech‑savvy
• ▸critical thinking
• ▸sales experience

Benefits

Compensation includes a salary range of $52,000‑$71,000 plus a competitive Sales Incentive Plan, with comprehensive benefits such as 401(k), medical, dental, vision, paid time off, and a company vehicle. Johnson Controls employs AI tools in hiring but final decisions are made by humans, and we are an equal opportunity employer. • Competitive salary and performance‑based sales incentive plan • Paid vacation, holidays, sick time and comprehensive 401(k), medical, dental, and vision benefits available day one • Company vehicle, tools and equipment provided for job completion • Collaborative team environment encouraging idea sharing

Work Environment

Field