Workplace Services Coordinator

About the Role

The Workplace Services Coordinator role is the front‑of‑house face of a premium building, responsible for welcoming tenants and visitors, managing conference and third‑space facilities, and driving tenant‑engagement initiatives. The position also supports leasing inspections, coordinates catering, and assists with building operations and sustainability strategies. The coordinator will curate events, maintain digital platforms, and handle administrative tasks to ensure a seamless workplace experience. • Greet and assist tenants and visitors with warmth and professionalism. • Provide clear directions, local recommendations, and seamless assistance for all requests. • Keep front‑of‑house areas immaculate and inviting. • Deliver VIP meet‑and‑greet services, escorting guests to elevators and designated areas. • Respond to enquiries via phone or email with enthusiasm. • Lead building tours for new and existing tenants to foster community connections. • Support leasing inspections and vacant suite presentations. • Oversee booking, administration, and maintenance of conference rooms for a seamless user experience. • Serve as central point of contact for client queries and wayfinding in conference and third spaces. • Assist with technology and presentation equipment, introducing new tools to improve processes. • Coordinate catering services, ensuring timely delivery and professional presentation. • Manage end‑of‑trip facilities, including locker rentals and maintenance coordination. • Champion tenant experience by promoting engagement initiatives, events, and retail offerings. • Organise interest groups such as sustainability committees, fitness initiatives, and networking events. • Develop and distribute tenant newsletters, digital content, and community updates. • Collaborate with building management to enhance customer experience strategies. • Gather and analyse customer data to identify engagement trends. • Curate and host engaging events aligned with the customer experience strategy. • Plan event concepts, logistics, execution, and communication strategies. • Track event participation, feedback, and budgeting to improve future events. • Create and present an annual events calendar. • Manage booking systems and front‑of‑house digital platforms. • Perform administrative tasks including service request logging and lost property management. • Support general building operations with an agile, solution‑focused approach. • Implement client sustainability strategies. • Build rapport and cooperative relationships with customers and visitors. • Maintain a one‑team attitude with building management and partners. • Obtain a novated lease for electric vehicles.

Key Responsibilities

• ▸conference management
• ▸digital platforms
• ▸event planning
• ▸tenant engagement
• ▸catering coordination
• ▸sustainability

What You Bring

• Exhibit a friendly personality with a can‑do attitude. • Show natural initiative and professional presentation. • Demonstrate outstanding communication and interpersonal skills. • Possess strong organisational skills and multitask while maintaining a positive outlook. • Utilize Microsoft Office and other computer applications proficiently.

Requirements

• ▸communication
• ▸interpersonal
• ▸organisational
• ▸multitasking
• ▸microsoft office
• ▸initiative

Benefits

JLL fosters an entrepreneurial, inclusive culture where teamwork and personal growth are encouraged. Employees enjoy benefits such as fitness discounts, paid maternity leave, private health insurance discounts, and opportunities for career advancement within Australia’s #1 commercial real estate firm. The organization is an equal‑opportunity employer and provides reasonable accommodations for candidates with disabilities. • Receive employee discounts on fitness, wellbeing, and other brands. • Benefit from 18 weeks of paid maternity leave. • Access private health insurance discounts. • Join an active social club and employee assistance program. • Take paid time off for volunteer work. • Explore career opportunities with Australia’s leading commercial real estate firm. • Work in premium offices.

Work Environment

Onsite