Robertson Group
A multi-disciplinary construction and development company providing integrated services.
Customer Service Administrator
Provide administrative support and front‑line service for the customer care department.
Job Highlights
About the Role
The role supports the Customer Care department by delivering high‑quality service to customers and providing excellent administrative support, including handling queries and managing documentation. • Handle telephone queries professionally and politely, ensuring satisfactory outcomes. • Build and maintain relationships with clients and external contractors. • Manage complaints. • Distribute post and own administration of customer enquiries received via Royal Mail. • Produce letters, emails, reports, spreadsheets, filing and general administration for the customer care department and Customer Service Manager. • Assist the customer care manager in managing and completing remedial work. • Liaise with external contractors. • Manage diary for the customer services manager. • Ensure registration of all homes on the day of legal completion.
Key Responsibilities
- ▸customer queries
- ▸client relations
- ▸complaint management
- ▸document production
- ▸diary management
- ▸home registration
What You Bring
We are looking for someone with extensive administration experience in a similar environment, exceptional attention to detail, a friendly and professional manner, strong communication skills, and proficiency in MS Office and IT systems. Robertson is committed to diversity and inclusion, encouraging applications from all backgrounds. If you’re ready to look at things differently and discover the extraordinary within the ordinary, submit your CV – the role is subject to pre‑employment screening. • Extensive administration experience within a similar environment. • Exceptional attention to detail. • Friendly and professional manner. • Strong communication skills. • Proficiency in MS Office packages and IT systems.
Requirements
- ▸administration
- ▸detail‑oriented
- ▸communication
- ▸ms office
- ▸it systems
- ▸professionalism
Benefits
• 33 days annual leave (pro‑rata, increases with length of service). • Salary Sacrifice Pension Scheme. • Life Assurance. • Cycle to Work Scheme. • Discounts (gym memberships, restaurants, days out, etc.) via Hapi Rewards App. • Annual Flu Vaccine. • Access to E‑Learning. • Health & Wellbeing Support. • Life Management & Financial Support.
Work Environment
Office Full-Time