Way Mechanical
Way Mechanical is a mechanical contractor located in Austin, Dallas, Fort Worth, Houston, Nashville, and San Antonio
HVAC Service Manager
Manage HVAC/plumbing service team, ensuring timely, quality service and profitability.
Job Highlights
About the Role
The Service Manager will lead a team of HVAC and plumbing service technicians, dispatchers, and support staff, ensuring timely, high‑quality completion of service, repair, and maintenance projects. They will develop and enforce department policies, safety standards, and customer relationship strategies, while overseeing scheduling, dispatch, and work assignments to maximize efficiency. Financial responsibilities include monitoring budgets, margins, and profitability of the service department, as well as managing service agreements, warranty work, and emergency calls. The role also requires providing technical support to field staff, collaborating with sales and project teams, and maintaining compliance with all relevant codes and company standards. • Lead and manage HVAC and plumbing service technicians, dispatchers, and support staff. • Ensure timely and high‑quality completion of service, repair, and maintenance projects. • Develop, implement, and monitor department policies, procedures, and safety standards. • Build and maintain strong customer relationships to drive satisfaction and repeat business. • Oversee scheduling, dispatching, and work assignments to maximize efficiency. • Monitor financial performance, including budgets, margins, and profitability. • Manage service agreements, warranty work, and emergency calls. • Provide technical support and guidance to field staff as needed. • Collaborate with sales and project teams to expand service opportunities. • Maintain compliance with local, state, and federal codes and company standards.
Key Responsibilities
- ▸dispatch scheduling
- ▸technical support
- ▸service delivery
- ▸compliance
- ▸customer relations
- ▸financial monitoring
Benefits
The position requires the ability to safely perform essential job functions, including driving, climbing ladders, and moving throughout facilities. Employees receive a comprehensive benefits package featuring medical, dental, vision, and life insurance, weekly pay, paid vacation, holiday pay, profit sharing, 401(k) retirement, company laptop and iPhone, fuel card and vehicle allowance, and a years‑of‑service appreciation program. • Medical, dental, vision, and life insurance coverage. • Weekly pay with paid vacation and 7 days of holiday pay. • Profit sharing program and 401(k) retirement plan. • Company‑provided laptop and iPhone. • Fuel card and vehicle allowance. • Years of service appreciation program.
Work Environment
Field