Service Manager IV

About the Role

The role involves hands‑on leadership, inspiring staff in service, maintenance, and customer care while fostering trust and accountability. The manager will proactively plan maintenance, handle repairs, and allocate resources to stay ahead of property needs. • Inspire team to excel in service, maintenance, and customer care • Proactively plan and anticipate maintenance needs, repairs, and resource management • Serve as primary contact for residents, team, and cross‑functional departments with clear communication • Manage work orders, schedules, inventory, budgets, and maintain accurate records • Ensure maintenance standards and team development are handled professionally

Key Responsibilities

• ▸maintenance planning
• ▸work orders
• ▸inventory management
• ▸budget tracking
• ▸team leadership
• ▸resident liaison

What You Bring

We are seeking a dynamic Service Manager who is passionate about exceptional service and operational excellence. This leader will guide a dedicated team to ensure smooth operations and a top‑tier living experience for residents. Effective communication is essential, as the manager serves as the primary contact for residents, team members, and cross‑functional departments, ensuring transparency and resident satisfaction. Strong organizational skills are required to manage work orders, schedules, inventory, budgets, and accurate records. Ideal candidates have proven leadership experience in service or maintenance, preferably in a large residential setting, with strong problem‑solving, communication, and organizational abilities. A passion for outstanding customer service, a valid driver’s license, a 30‑minute commute, technical competency with P‑Tech HVAC systems and related equipment, and at least three years of managerial experience in an apartment community are required. • Proven leadership experience in service or maintenance, preferably large residential • Strong problem‑solving ability and timely decision‑making • Excellent communication skills for team leadership and resident engagement • Exceptional organizational skills with ability to prioritize multiple tasks • Valid driver’s license • Residence within 30‑minute commute of property • Competency with P‑Tech HVAC systems, individual hot water tanks, copper/PEX piping • Minimum 3 years of managerial experience in an apartment community

Requirements

• ▸leadership
• ▸problem‑solving
• ▸communication
• ▸p‑tech hvac
• ▸3+ years
• ▸driver's license

Benefits

We offer competitive compensation of $25‑$27 per hour, a 100 % rent discount, and a suite of benefits including commissions, bonuses, tuition reimbursement, comprehensive insurance, 401(k) match, generous paid time off, and additional employee discounts. • Hourly pay $25‑$27 • 100 % rent discount • Monthly staff renewal commissions • Quarterly $300 Morgan Essentials • $15 per day on‑call appreciation pay • Employee referral bonus up to $750 • Education/tuition reimbursement • Medical, dental, vision benefits • Life/AD&D insurance, long & short‑term disability • 401(k) with company match • Generous paid time off, 10 holidays, sick leave • Employee assistance program and additional discounts

Work Environment

Field