Call Center - Inside Sales Agent (On-Site) - Full Time

About the Role

As a Call Center Inside Sales Agent you will support homeowners exploring remodeling projects, qualify interest, set appointments, and provide an exceptional first impression across all Mad City markets, guiding them toward solutions they love. • Manage inbound and outbound calls in a fast‑paced call center environment • Partner with scheduling teams to verify appointments and confirm with customers • Utilize pre‑built scripts to engage customers and find solutions for their home projects • Participate in regular department contests and achieve personal and team goals

Key Responsibilities

• ▸call handling
• ▸appointment scheduling
• ▸script utilization
• ▸lead qualification
• ▸inside sales

What You Bring

We value strong communication skills, an outgoing personality, motivated and goal‑driven energy, professional presence, and a team‑first mindset. Reliability, consistency, multitasking ability, organization, and comfort with technology are also required. • Strong communication skills and an outgoing personality • Professional presence and a team‑first mindset • Reliability and consistency in attendance and performance • Ability to multitask, prioritize, and stay organized • Comfort navigating technology and computer applications

Requirements

• ▸communication
• ▸outgoing
• ▸team‑first
• ▸reliability
• ▸multitasking
• ▸tech‑savvy

Benefits

Call Center Agent – Inside Sales at Mad City Windows & Baths, a Renuity Company is a full‑time role with night and weekend hours (1 pm–9 pm). Saturday and Sunday availability is preferred. Pay starts at $16/hr plus uncapped commission, with average earnings ranging from $50,000 to $70,000+ per year, and no prior experience is required. Mad City provides a supportive work environment with flexible shift options and operates the call center from 8 am to 9 pm, seven days a week. Employees receive a comprehensive benefits package and enjoy regular team events, incentives, and company celebrations. • Uncapped earning potential – most agents earn between $50k–$70k/year • Rapid advancement – many team members move up within six months • Brand‑new expanded call center workspace • Multiple shift options based on business needs • Medical, dental, vision, life, and disability insurance • Paid parental leave • 401(k) retirement savings program • Generous PTO and paid holidays • Continuous team events, incentives, and company celebrations

Work Environment

Field