Business Systems Apprentice

About the Role

During the first stage you will work within Customer Operations—covering Customer Care, Order Processing and Returns—and the Services business to understand core operational processes and systems. You will collaborate with analysts, learn to translate business needs, and support back‑office systems such as SAP, Salesforce CRM, Genesys CTI, e‑commerce and quotation tools. • Troubleshoot and resolve user issues or escalate as needed. • Perform IT administration tasks such as user setup and permission changes. • Assist senior analysts with system and process testing, including UAT and non‑regression testing. • Generate reports and analytics using Excel, Power Pivot, and Tableau for operational teams. • Automate workflows with Power Automate, Python, VBA, and RPA tools. • Support ERP (SAP), Salesforce CRM, Genesys CTI, e‑commerce, and quotation systems.

Key Responsibilities

• ▸user support
• ▸it administration
• ▸system testing
• ▸report generation
• ▸workflow automation
• ▸erp support

What You Bring

The Business Systems Apprentice role is based in Telford on a hybrid schedule, offering a Level 6 Degree Apprenticeship with a £23,000 salary. As part of Schneider Electric, the apprentice will combine business insight with data‑driven analysis to deliver innovative solutions. Essential attributes include strong IT skills (Excel, Word, PowerPoint), an aptitude for data and systems, good communication, a customer‑focused and results‑driven attitude, and the ability to work both collaboratively and independently. Desirable qualities are basic coding knowledge, understanding of relational databases, and prior experience in customer care or data entry. Candidates must have at least five GCSEs (including maths, English and a science/technology/engineering subject) and three A‑levels (including maths and a STEM subject) or equivalent BTEC qualifications. No previous experience is required, but the role does not offer visa sponsorship. • Strong proficiency in Microsoft Office (Excel, Word, PowerPoint). • Ability to work with data and systems, demonstrating analytical aptitude. • Effective communication and customer‑focused mindset. • Proactive team player with initiative and problem‑solving curiosity. • Basic coding knowledge and understanding of program logic. • Familiarity with relational databases. • Experience in customer care or data entry.

Requirements

• ▸microsoft office
• ▸data analysis
• ▸coding
• ▸relational databases
• ▸customer care
• ▸a‑levels

Benefits

Training is split between on‑the‑job learning at Schneider Electric and off‑the‑job study with a certified provider, guaranteed to occupy at least 20 % of your working week. The programme includes a comprehensive induction, regular mentoring, performance reviews, mental‑health support, and networking opportunities. The apprenticeship requires a 37.5‑hour work week, Monday to Friday, with start and finish times set together with your line manager. Some of this time will be allocated to the protected off‑the‑job training. Apprentices enjoy a competitive salary with a bonus scheme, employee share ownership, pension and life assurance, 28 days of annual leave plus public holidays, flexible and hybrid working, health and wellbeing support, volunteering opportunities, and access to discounts and learning portals. • Competitive salary (£23,000) with bonus scheme. • Employee Share Ownership Programme and pension with life assurance. • 28 days annual leave plus public holidays and holiday buy option. • Flexible and hybrid working arrangements. • Health & wellbeing support, volunteering opportunities, and employee discounts. • Access to career, learning, and internal opportunity portals.

Work Environment

Hybrid