Dispatcher

About the Role

The Dispatcher oversees daily coordination and distribution of work to technicians, acting as a key liaison between dispatchers, Service Managers, and technicians. This role ensures efficient service delivery, maintains customer satisfaction, and drives adherence to service standards while optimizing resource allocation. • Evaluate and prioritize service requests based on urgency, impact, SLA, and resources • Direct service calls to technicians, balancing skills, workloads, locations, and availability • Collaborate with Service Managers and dispatch team to resolve escalations and align resources • Ensure compliance with SLAs and proactively address potential delays • Serve as escalation point for complex or high‑priority issues, providing timely solutions • Generate and review performance reports, identifying improvement opportunities • Conduct regular reviews of incomplete service calls and ensure timely follow‑up • Maintain on‑call schedules and verify coverage for all service areas • Support scheduling and completion of preventative maintenance tasks with Service Managers • Mentor and train dispatch team members on best practices and policies • Prioritize and manage multiple tasks in a fast‑paced environment

Key Responsibilities

• ▸request triage
• ▸dispatch coordination
• ▸sla compliance
• ▸escalation management
• ▸performance reporting
• ▸schedule maintenance

What You Bring

We seek candidates with a high school diploma or equivalent, preferably with an associate degree or technical certification and refrigeration expertise. Applicants should have 3–5 years of dispatch or technical service experience, strong organizational and communication skills, the ability to manage multiple tasks under pressure, and proficiency with standard business tools. If you’re ready to join a growing family of 27 CoolSys brands, we invite you to be part of our success. CoolSys is an EEO/AA employer and conducts pre‑employment background and drug screening in compliance with applicable laws. • Understand market geography, technician expertise, and resource availability to enhance efficiency • High school diploma or equivalent; associate degree or technical certification preferred • Technical refrigeration expertise preferred • 3–5 years dispatch, customer service, or technical service experience • Strong organizational skills and attention to detail for scheduling and reporting • Excellent written and verbal communication for professional relationships • Strong problem‑solving skills; remain calm under pressure • Demonstrated teamwork and mentorship abilities • Flexibility to work evenings, weekends, or on‑call shifts as needed • Knowledge of company policies, procedures, and applicable laws • Proficiency with email, Word, Excel, and typical business tools

Requirements

• ▸associate degree
• ▸technical certification
• ▸refrigeration
• ▸3‑5 years
• ▸excel
• ▸problem‑solving

Benefits

We offer competitive pay ranging from $25–35 per hour and a comprehensive benefits package that includes medical, dental, vision, and prescription coverage, paid vacation, holidays and a floating holiday, as well as a 401(k) with company match. Additional perks include company‑sponsored life insurance with optional AD&D and disability coverage, tuition reimbursement, employee discounts on vehicles, hotels, theme parks and cell phone bills, pet insurance, a legal plan, and ID‑theft protection. • Competitive hourly pay: $25–35 • Medical, dental, vision, and prescription coverage • Paid vacation, holidays, and floating holiday • 401(k) with company match • Company‑sponsored life insurance; optional AD&D and disability coverage • Tuition reimbursement • Employee discounts on vehicles, hotels, theme parks, and select cell‑phone bills • Pet insurance • Legal plan and ID‑theft protection

Work Environment

Onsite