Hilton Grand Vacations
Hilton Grand Vacations is a global leader in vacation ownership with premium resorts.
Front Desk Clerk
Serve guests at front desk, handling check‑in/out, reservations, and guest services.
Job Highlights
About the Role
As a Front Desk Clerk, you will ensure every interaction with owners or guests is positive and memorable while checking them in and out, handling requests, and maintaining accurate reservation records. You will use the computerized reservation system to manage unit availability, assist with reservations or changes, generate invoices, collect payments, maintain safety deposit boxes, and coordinate housekeeping and maintenance work orders. Additionally, you will prepare and restock front‑desk supplies, provide information on local attractions and resort amenities, and type correspondence and reports for management.
Key Responsibilities
- ▸guest service
- ▸check‑in
- ▸reservation system
- ▸invoice generation
- ▸payment collection
- ▸work orders
What You Bring
• Proficient English language and interpersonal communication • Courteous, professional attitude when handling upset guests • Flexibility to adapt to schedule changes and cover shifts on short notice • Ability to multitask, prioritize duties, and meet deadlines • Minimum 6 months of customer service experience • Front Desk/Guest Services Agent experience (advantageous) • Cash and credit card transaction handling (advantageous) • Resort hospitality or related industry experience (advantageous)
Requirements
- ▸english
- ▸professionalism
- ▸flexibility
- ▸multitasking
- ▸customer service
- ▸front desk
Benefits
We offer a comprehensive benefit package for full‑time team members, including medical, dental and vision insurance, a 401(k) plan, paid time off, and exceptional travel benefits such as discounted Hilton hotel rates worldwide. Additional perks include day‑one benefit eligibility, recognition programs, an employee stock purchase plan, tuition reimbursement, and numerous learning and advancement opportunities. Hilton Grand Vacations is an equal‑opportunity employer that values diversity and does not discriminate based on race, religion, gender, sexual orientation, age, veteran status, or disability. Reasonable accommodations are available for individuals with disabilities throughout the application, interview, and employment processes. • Day 1 benefit eligibility • Recognition programs and rewards • Discounted Hilton hotel rates worldwide • Paid time off • Employee stock purchase program • Tuition reimbursement programs • Numerous learning and advancement opportunities
Work Environment
Onsite