Marketing Representative In House

About the Role

As a Marketing Representative In‑House you will receive pre‑arrival allocations for Hilton Grand Vacations Club members, RCI exchangers, renters, and marketing leads, then call these guests before they arrive to offer services and invite eligible arrivals to a qualified timeshare sales presentation. You will provide professional customer service to all guests, conduct in‑room calls after check‑in to book owners, renters, and exchangers for presentations, and follow up throughout their stay. Your duties include championing Hilton’s quality customer care across marketing channels, managing personal workload and reports, distributing authorized HGV information, maintaining operating standards, following gifting procedures, supporting concierge services, assisting with tour and marketing issues, confirming appointments to improve show rates, and fostering a collaborative team environment. • Receive pre‑arrival allocations and contact assigned leads before arrival. • Invite eligible guests to qualified timeshare sales presentations. • Conduct in‑room calls post‑check‑in to book owners, renters, and exchangers for presentations. • Provide ongoing customer service and follow‑up throughout the stay. • Champion Hilton’s quality customer care across all marketing channels. • Manage personal workload, update reports, and maintain operating standards. • Distribute authorized HGV information, collateral, and materials. • Follow gifting procedures and support concierge services. • Assist with tour and marketing issues, communicating guest needs to resort operations. • Confirm appointment reservations to improve show rates. • Ensure delivery of marketing initiatives and foster a collaborative team environment. • Fulfill reasonable management requests.

Key Responsibilities

• ▸allocation management
• ▸in‑room calls
• ▸customer service
• ▸report management
• ▸marketing collateral
• ▸appointment confirmation

What You Bring

Candidates must be available to work weekends, holidays, mornings, nights, and other shifts as required, fulfill reasonable management requests, and possess intermediate knowledge of Microsoft Office and operating systems. • Available to work weekends, holidays, mornings, nights, and varying schedules as needed. • Intermediate proficiency with Microsoft Office and operating systems.

Requirements

• ▸weekend work
• ▸shift flexibility
• ▸microsoft office
• ▸operating systems
• ▸intermediate
• ▸holiday work

Benefits

Do you love talking to people? Are you interested in helping them create memories? Join the best vacation ownership resort where building memorable experiences and making a positive impact are core to the culture. Team members enjoy first‑day benefits, an excellent earnings package with uncapped commissions, comprehensive health care options, paid time off for adventure or rest, automatic enrollment in the HGV Retirement Savings Plan, and an employee discount program offering rooms as low as $40 per night plus friends and family discounts. Hilton Grand Vacations is an equal‑opportunity employer that values diversity and provides reasonable accommodations for individuals with disabilities throughout the hiring process and employment. • First‑day benefits package with uncapped commissions. • Comprehensive health care (medical, dental, vision) emphasizing preventive care. • Paid Time Off for rest, adventure, or recuperation. • Automatic enrollment in HGV Retirement Savings Plan. • Employee Discount Program (HiltonGO) with rooms as low as $40/night and friends & family discounts.

Work Environment

Office Full-Time