Field Billing Coordinator-ES- Fully Remote- East Coast Based

About the Role

With general direction, this role performs a variety of routine and non‑routine complex billing functions to ensure the proper preparation of accurate and timely bills to customers based on service contract terms. It typically handles customer accounts with complex billing arrangements due to contractual or statutory requirements. Following standard operating procedures, the employee prepares monthly billing adjustments, obtains required approvals, enters adjustments into the billing system, and researches and resolves both routine and non‑routine billing questions and discrepancies. They determine appropriate adjustment codes, review invoices for completeness and accuracy, and follow up with customers or internal staff to resolve identified issues. In addition, they may calculate and prepare manual billings for complex arrangements, gather supplemental billing information, and review system reports to identify and correct billing discrepancies. The role also posts case receipts to customer accounts based on lock‑box reports, performs basic research to resolve misapplied payments, and posts payments or prepares remittance advices as needed. They may accept credit‑card payments over the phone, set up new customers in billing systems, and serve as a resource for less‑experienced personnel by providing training and support. Additional job‑related duties are performed as assigned.

Key Responsibilities

• ▸billing adjustments
• ▸invoice review
• ▸manual billing
• ▸payment posting
• ▸customer setup
• ▸training support

What You Bring

Direct experience working with customers in a billing function within a service‑based industry, thorough knowledge of billing transactions and processes, and intermediate MS Excel skills are required. The candidate must follow SOPs, communicate professionally with managers and customers, demonstrate initiative in researching non‑standard situations, and possess strong math aptitude and accuracy with numbers. A high school diploma or G.E.D. and at least 18 months of related billing experience are required.

Requirements

• ▸ms excel
• ▸billing
• ▸customer service
• ▸math aptitude
• ▸high school
• ▸18 months

Benefits

Employees are eligible for a comprehensive benefits package that includes medical, dental, vision, retirement plans, and paid time off. Republic Services emphasizes a supportive work environment, continuous investment in tools and technology, opportunities for learning and growth, and a commitment to sustainability and making a positive impact. • Comprehensive medical, dental, and vision coverage • Health care and dependent care spending accounts • Short‑ and long‑term disability • Life insurance and accidental death & dismemberment insurance • Employee and Family Assistance Program (EAP) • Employee discount programs • Retirement plan with generous company match • Employee Stock Purchase Plan (ESPP) • Paid Time Off (PTO) • Access to detailed benefits information online

Work Environment

Remote