Republic Services
Provider of non‑hazardous solid waste collection, recycling, disposal and energy services.
Customer Support Specialist II - ES Division
Assist customers with waste profiling, documentation, reporting, and support services.
Job Highlights
About the Role
The Customer Support Specialist provides assistance and support to customers and internal teams, handling data entry, clerical work, records control, form creation, report preparation, order processing, and correspondence to ensure customer satisfaction through timely communication. Key responsibilities include communicating with customers via phone, email, or in person to obtain information for waste profile approval, assisting with waste characterization and documentation according to facility, state, and federal regulations, maintaining customer profiles and contract filing systems, coordinating form completions and deposits, researching operational concerns, preparing reports and waste shipment summaries, handling manifests, processing memos and correspondence, reviewing billing adjustments, and performing other related duties as assigned.
Key Responsibilities
- ▸data entry
- ▸report preparation
- ▸waste documentation
- ▸customer profiles
- ▸form coordination
- ▸billing review
What You Bring
Preferred qualifications emphasize a customer‑service orientation, active listening, strong communication, attention to detail, proficiency with office equipment and the MS Office Suite, professionalism, problem‑solving ability, knowledge of RCRA and DOT regulations, ability to identify data trends, manage multiple projects, and work collaboratively within a team.
Requirements
- ▸ms office
- ▸rcra
- ▸dot
- ▸project management
- ▸data analysis
- ▸customer service
Benefits
Minimum qualifications require 1–2 years of related customer service experience, and the role offers a rewarding compensation package with extensive benefits. • Comprehensive medical benefits coverage, dental plans and vision coverage. • Health care and dependent care spending accounts. • Short- and long-term disability. • Life insurance and accidental death & dismemberment insurance. • Employee and Family Assistance Program (EAP). • Employee discount programs. • Retirement plan with a generous company match. • Employee Stock Purchase Plan (ESPP). • Paid Time Off (PTO).
Work Environment
Office Full-Time