Johnson Controls
Produces HVAC, fire, security and building automation systems to optimize and protect buildings globally.
Customer Solutions Technician
Field tech doing inspections/repairs on CCTV, video doorbell & alarm systems.
Job Highlights
About the Role
Technicians check system functionality, replace detector and panel batteries, verify warning sounders, ensure standby battery operation, test detection devices and signaling equipment to the Alarm Receiving Centre, clean CCTV and Wi‑Fi cameras, liaise with the service bureau, and accurately record work details on the mobile data device according to instructions and codes of practice. • Perform routine inspections and breakdown repairs on CCTV, video doorbell, and intruder alarm systems. • Replace detector, panel and backup batteries and verify system standby operation. • Test warning sounders, detection devices, and signaling equipment to the Alarm Receiving Centre. • Clean and maintain CCTV and Wi‑Fi cameras. • Liaise with the service bureau per company procedures. • Accurately record work details on the mobile data device following codes of practice. • Use hand and power tools safely and maintain a clean, safe work environment. • Utilize smartphones, tablets and PCs for job tasks.
Key Responsibilities
- ▸cctv inspection
- ▸alarm repair
- ▸battery replacement
- ▸system testing
- ▸camera cleaning
- ▸data recording
What You Bring
Candidates must hold a full UK manual driver’s licence, be able to carry and climb ladders, use hand and power tools safely, work responsibly to avoid injuries and damage, and keep the work area tidy. They should be reliable, trustworthy, self‑motivated, able to work independently or in a team, possess excellent communication and relationship‑building skills, and be comfortable using smartphones, tablets and PCs. A security check is required; electrical experience or qualifications and previous residential installation/service experience are desirable. • Hold a full UK manual driver’s licence and be able to work at height with ladders. • Work independently and collaboratively, delivering exceptional customer service. • Communicate effectively and build strong customer relationships. • Preferred: electrical qualifications or experience and prior residential installation/service background.
Requirements
- ▸driver licence
- ▸electrical
- ▸residential
- ▸customer service
- ▸power tools
- ▸smartphones
Benefits
Customer Solutions Technicians are field‑based, carrying out routine inspections and breakdown repairs to CCTV, video doorbell, and intruder alarm systems while providing high‑level customer service and meeting daily targets. This entry‑level opportunity in the security industry includes full paid training, a company van, uniform, tools, a basic salary and a competitive incentive scheme. ADT protects over 210,000 UK properties and adds more than 2,000 new customers each month. The role offers a basic salary plus bonus, a pension scheme, a company van, tools, uniform, and opportunities for personal development. • Receive basic salary plus bonus, pension, company van, tools, uniform and personal development opportunities.
Work Environment
Field