Monarch Communities®
Developer and operator of wellness‑centered senior living communities offering personalized services and maintenance‑free living.
Lead Concierge
Oversee concierge team, handle front desk, admin, and support senior living community.
Job Highlights
About the Role
The Lead Concierge reports to the Business Office Manager and works full‑time as a non‑exempt hourly employee with a salary of $24‑$25 per hour. This role leads the Concierge Team, creates a positive first impression for visitors, provides community information to support sales and marketing, handles incoming calls, and offers clerical support to all departments. • Schedule Concierge Team members to ensure front‑desk coverage. • Assign and monitor daily tasks for completion. • Assist Business Operations Director and Executive Director with special projects. • Maintain office supplies and coordinate equipment maintenance. • Answer, screen, and direct all incoming calls professionally. • Process community mail and update emergency contact logs. • Monitor security alarms, resident emergency call system, and front‑door security. • Reconcile executive credit‑card receipts and post charges. • Support Business Office Manager with billing statements, ancillary charges, and resident billing inquiries. • Perform HR clerical tasks: schedule interviews, verify references, process pre‑hire packets, order badges/uniforms, and handle CN‑9 forms. • Participate in scheduled in‑service training. • Ensure compliance with federal, state, local regulations and community policies.
Key Responsibilities
- ▸staff scheduling
- ▸task management
- ▸security monitoring
- ▸billing support
- ▸hr administration
- ▸compliance
What You Bring
The position requires frequent standing, walking, sitting, and the use of fine and gross motor skills, as well as the ability to lift up to 25 lb while employing proper body mechanics. • High school diploma preferred; strong interpersonal skills and experience with senior population. • Proficient in Microsoft Office (Windows, Outlook, Excel) and able to learn new applications.
Requirements
- ▸high school
- ▸interpersonal
- ▸senior experience
- ▸microsoft office
- ▸excel
- ▸lifting
Benefits
Monarch Communities Senior Living values compassion, innovation, and community. The team is dedicated to making a meaningful impact on residents' lives while fostering a collaborative and supportive work environment. Full‑time employees receive health, dental, and vision insurance, life and AD&D coverage, short‑ and long‑term disability, a 401(k) with company match, paid time off, holidays, commuter/FSA benefits, employee assistance, tuition reimbursement, and referral bonuses for employees and residents. Monarch Communities and Brandywine Senior Living are equal‑opportunity employers, complying with all applicable laws and promoting an inclusive environment. The role is scheduled at least 30 hours per week, paid hourly at $24‑$25.
Work Environment
Onsite