Helpdesk Administrator

About the Role

Acting as the primary point of contact for client‑facing help‑desk queries, the administrator responds professionally to internal and external enquiries via phone, email, radio and face‑to‑face interactions, and handles overnight call‑outs. Reactive jobs are raised and planned preventive maintenance (PPM) tasks are allocated using the Concept Evolution system. Administrative duties include producing weekly and monthly statistical reports, processing daily task sheets, maintaining accurate client files, raising work and purchase orders, managing subcontractor call‑outs, uploading service sheets into Opti‑MIS, and keeping subcontractor records and logbooks up to date. Additional responsibilities cover general office tasks such as photocopying, filing, minute‑taking, booking meeting rooms, covering staff absences, annual archiving of site files, and ensuring Work in Progress (WIP) is current. The role works closely with the Contract Manager and Contract Support team to ensure responsibilities are completed on time and reports directly to the onsite Contract Manager, with no direct budgetary responsibility. • Serve as primary contact for client‑facing help‑desk queries and overnight call‑outs. • Process and allocate reactive jobs and PPMs using Concept Evolution. • Generate weekly/monthly reports and maintain accurate client files and subcontractor records. • Raise work orders, purchase orders, and manage subcontractor call‑outs and service‑sheet uploads in Opti‑MIS. • Provide general office support including meeting‑room bookings, photocopying, filing and minute‑taking. • Cover administrative staff during holidays, sickness and lunch periods and maintain WIP logs. • Ensure health & safety and legislative documentation is received and archived annually. • Collaborate with Contract Manager and Contract Support team to meet deadlines; report to onsite Contract Manager.

Key Responsibilities

• ▸help desk
• ▸concept evolution
• ▸opti‑mis
• ▸report generation
• ▸work orders
• ▸subcontractor management

What You Bring

The person specification requires GCSE‑level education in English and Maths, strong keyboard and IT skills (Word, Excel), excellent telephone manner, good interpersonal skills, numeracy, and the ability to work independently and as part of a team. Desirable qualifications include A‑levels, HNC/D or a degree, experience with Maximo, and understanding of engineering terminology. Experience in a busy office environment is essential, with prior customer service or help‑desk experience considered advantageous. • Require GCSEs in English and Maths; strong IT, telephone etiquette, numeracy and time‑keeping. • Desirable experience with Maximo, engineering terminology, and prior help‑desk or customer‑service roles.

Requirements

• ▸gcses
• ▸maximo
• ▸it skills
• ▸telephone
• ▸help‑desk
• ▸degree

Work Environment

Onsite