Bgis
BGIS provides integrated facility management services to optimize operational efficiency.
Team Lead - Supervision/Quality Assurance, Cleaning
Supervises cleaning staff, ensures quality, safety, and client satisfaction.
Job Highlights
About the Role
Under the general supervision of the Regional Manager – Operations, the Team Lead – Supervision/Quality, Cleaning performs a variety of scheduled and ad-hoc supervisory tasks with an emphasis on customer satisfaction and quality service delivery. • Ensure accounts are provided with a high level of service through supervision and coordinating activities of workers • Maintain operational continuity at job sites by finding and replacing staff as needed • Respond quickly and efficiently to all operational requests • Track inventory and equipment • Inspect facilities to ensure safety and cleanliness standards • Follow up with workers and ensure they are completing all required tasks and are following BGIS SCS policies and procedures along with health and safety requirements • Ensure that all team members are compliant with the company quality, security and safety mandates • Assist/train cleaners in performing duties • Review daily site evaluations/audits to ensure safety, security and cleanliness standards are being met • Execute action plans and follow up on deficiencies as outlined in quality inspections to resolve all facility’s issues efficiently • Maintain work schedules according to client needs • Monitor staff absence and turnover ensuring flexible cover arrangements within short notice • Communicate with operations managers • Protect company’s and clients’ assets from misuse and damage • Handle and assist with emergency procedures accordingly and as required
Key Responsibilities
- ▸staff scheduling
- ▸inventory tracking
- ▸safety inspection
- ▸quality audits
- ▸client communication
- ▸emergency response
What You Bring
The role requires a valid driver’s licence and personal vehicle, at least two years of experience in cleaning or service-related fields, and fluency in written and oral English (bilingualism a plus). Candidates must demonstrate excellent communication, strong interpersonal abilities, intermediate computer skills with Microsoft Office, effective time-management, problem-solving capability, attention to detail, and the ability to work both independently and as part of a team.
Requirements
- ▸driver's licence
- ▸2+ years
- ▸english fluency
- ▸microsoft office
- ▸problem solving
- ▸teamwork
Benefits
This is a regular, full-time position with a salary range of $42,270 – $49,729 per annum, based on the candidate’s competencies, experience, education, and performance. BGIS Sustainable Cleaning Solutions embraces diversity and inclusion as a key business driver, ensuring a barrier-free recruitment process and equal employment opportunities for individuals of all backgrounds. If you require accommodation during the recruitment process, please contact us at askHR; we will consult with you to arrange suitable accommodations that address your accessibility needs.
Work Environment
Onsite