Avalonbay Communities
Develops, redevelops, acquires, and manages high-quality apartment communities in the U.S.
Sales and Service Supervisor
Assist community manager in sales, leasing, resident services, and team leadership.
Job Highlights
About the Role
The Sales and Service Supervisor (Assistant Community Manager) reports to the Community Manager and leads an extraordinary leasing team to elevate the apartment living experience. This role oversees office operations, sets quality standards, and ensures residents enjoy luxury living. The supervisor also coaches leasing consultants to meet community goals. Key duties include driving community sales goals, leasing apartments, resolving customer service issues, and supporting residents throughout move‑in, renewals and move‑out. The supervisor monitors market conditions, plans resident events, and ensures compliance with fair‑housing and other regulations. • Determine community sales goals and coach leasing consultants to achieve them • Lease apartment homes and convert prospect leads while educating residents and prospects • Address and resolve customer service concerns promptly to maintain high loyalty and satisfaction • Develop, implement, and monitor programs to maximize revenue, control expenses, and improve customer experience • Support residents during move‑in, lease renewals, move‑out, and resident transfers • Conduct market surveys by calling or visiting competitive communities to track changing conditions • Plan and execute resident activities and events to foster community connections • Ensure compliance with AVB policies, federal, state and local laws, especially fair housing regulations
Key Responsibilities
- ▸leasing
- ▸sales coaching
- ▸customer service
- ▸revenue management
- ▸market survey
- ▸compliance
What You Bring
Candidates should have 1‑3 years of multifamily or related hospitality experience, at least one year of supervisory or training experience, and a high school diploma or GED (a bachelor's degree is preferred). Proficiency with administrative software and the Microsoft Office Suite is required. If you thrive on responsibility, are passionate about setting new standards for customers, and possess strong leadership skills, AvalonBay invites you to apply and join a team that makes a difference in people’s lives. • Possess 1‑3 years of multifamily or related hospitality experience • Have at least one year of supervisory or training experience • Hold a high school diploma or GED; bachelor’s degree preferred • Be proficient with administrative software and Microsoft Office Suite
Requirements
- ▸multifamily
- ▸supervisory
- ▸leadership
- ▸microsoft office
- ▸admin software
- ▸high school
Benefits
AvalonBay offers comprehensive benefits such as health, dental and vision coverage, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and a 20 % discount on its apartment homes. The company promotes growth through achievement‑based promotion, associate recognition programs, and a culture built on integrity, caring and continuous improvement.
Work Environment
Hybrid