Technical Account Manager, CoStar Real Estate Manager - Atlanta, GA

About the Role

• Manage support for Enterprise/Premium clients, monitor case progress, ensure SLA compliance, and escalate when needed. • Serve as main technical support contact, provide timely updates, and coordinate internal teams for complex issues. • Build strong client relationships, understand workflows, and deliver tailored guidance and best practices. • Advocate for client needs internally, push for fixes or enhancements, share client‑specific knowledge, and ensure resolution. • Conduct regular reviews, share product updates, deliver training, contribute to knowledge‑base, and collaborate on account plans. • Track support metrics, identify recurring issues, and recommend improvements based on data insights.

Key Responsibilities

• ▸enterprise support
• ▸technical support
• ▸client relations
• ▸issue escalation
• ▸training delivery
• ▸metrics tracking

What You Bring

• Bachelor’s degree from an accredited, non‑profit, in‑person college/university. • Minimum 3 years in technical support, technical account management, or customer success with enterprise software/SaaS. • Proficiency in Microsoft SQL Server and ability to write basic queries. • Strong Excel and Microsoft Office skills for reporting and analysis. • Willingness to participate in an on‑call rotation for after‑hours support. • Strong troubleshooting and systems analysis skills, including interpreting logs and database errors. • Clear, professional written and verbal communication; able to explain technical details to non‑technical audiences. • Proven ability to build trust and manage client relationships during critical issues. • Excellent organization, prioritization, and multitasking across multiple client needs. • Comfortable with data, metrics, and basic reporting; able to derive insights from KPIs. • Bachelor’s degree in Business, IT, Computer Science, or related field (preferred). • Familiarity with accounting/finance principles related to lease administration and month‑end close. • Experience with CRM or case management systems (e.g., Salesforce Service Cloud) and KCS practices. • Willingness to travel up to 20‑30% for on‑site client meetings or trainings. • Ability to guide and mentor peers.

Requirements

• ▸bachelor's
• ▸3+ years
• ▸sql server
• ▸excel
• ▸salesforce
• ▸troubleshooting

Benefits

CoStar offers a high‑growth, high‑reward career environment with a collaborative and innovative culture. Employees benefit from generous compensation, performance incentives, internal training, tuition reimbursement, and opportunities to work alongside top talent. The company provides a comprehensive benefits package that includes health, dental, vision, and prescription coverage; life and legal insurance; mental‑health counseling; retirement savings with matching; stock purchase options; paid time off; fitness resources; diversity and inclusion groups; and on‑site or reimbursed snacks and beverages. • Comprehensive healthcare coverage (medical, vision, dental, prescription drugs). • Life, legal, and supplementary insurance. • Virtual and in‑person mental‑health counseling for individuals and families. • Commuter and parking benefits. • 401(k) retirement plan with matching contributions. • Employee stock purchase plan. • Paid time off. • Tuition reimbursement. • On‑site fitness center or reimbursed fitness‑center membership (location dependent). • Access to Diversity, Equity & Inclusion employee resource groups. • Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and healthy snacks.

Work Environment

Office Full-Time