Jll
JLL provides professional services in real estate and investment management worldwide.
Workplace Experience Receptionist
Welcoming guests, handling front‑desk duties, and ensuring a positive workplace experience.
Job Highlights
About the Role
As a Workplace Experience Receptionist you act as an ambassador, positively impacting the care and comfort of our clients’ people, partners and guests. You will engage with them, build strong relationships, understand their wants and needs, and help them feel valued and able to work in an inclusive, productive environment. • Welcome guests enthusiastically, anticipate needs, and assist with arrivals, departures, and office orientations. • Engage visitors, employees, and callers to make them feel warmly welcomed and assisted promptly. • Serve as central point of contact, providing information and wayfinding for the campus and services. • Monitor and maintain front desk, lobby, and surroundings to ensure a safe, clean, organized environment that reflects brand standards. • Execute the badging process for employees, visitors, and third‑party providers. • Implement and monitor service standards to meet and exceed expectations. • Connect with clients, customers, and support teams to anticipate needs, identify issues, and deliver creative solutions. • Collaborate with facility services and management to ensure a safe and comfortable work environment. • Coordinate across teams to communicate and prepare for meetings and events, addressing concerns to ensure smooth operations. • Create work orders for custodial, maintenance, safety, and security issues through appropriate channels. • Identify potential risks and escalate to prevent privacy breaches, security incidents, or operational disruptions. • Perform ad‑hoc assignments and administrative support for seamless service delivery. • Create experiences that go beyond expectations, emphasizing a people‑first mindset. • Perform minimal physical activity such as carrying small packages.
Key Responsibilities
- ▸guest reception
- ▸badge management
- ▸work orders
- ▸service standards
- ▸facility coordination
- ▸client engagement
What You Bring
The role focuses on delivering amazing client and guest experiences by assisting visitors in a welcoming, professional, and friendly manner. It combines a passion for service, strong people skills, and enthusiasm for creating a hospitality‑focused workplace. JLL utilizes artificial intelligence to efficiently match candidates with opportunities, analyzing applications for relevant skills, experiences and qualifications to generate insights about alignment with the role. This technology helps streamline the recruitment process while maintaining a focus on candidate potential. • Demonstrate confidence, professionalism, responsiveness, and exceptional customer service. • Minimum 2–3 years of customer service, receptionist, or hospitality experience. • Communicate professionally in spoken and written English to deliver amazing experiences. • Multi‑task and prioritize to ensure consistent, elevated guest experiences and accuracy. • Possess working knowledge of a range of information technology tools and platforms. • Demonstrate proficiency with software applications.
Requirements
- ▸customer service
- ▸2‑3 years
- ▸it tools
- ▸software proficiency
- ▸multi‑tasking
- ▸english
Work Environment
Office Full-Time