Commercial HVAC Service Coordinator

About the Role

The Commercial HVAC Service Coordinator role works independently with minimal supervision and focuses on solving problems in dispatching, scheduling, and assigning work to field teams for maximum optimization. The incumbent collaborates with staff to gather, verify, and process documentation, leveraging technology to enhance communication and operational efficiency of the service branch. • Schedule and dispatch technician daily work orders for repairs while ensuring scope of work and time requirements are well communicated. • Manage prioritization of repairs while optimizing technician‑assigned routes to align with job requirements. • Partner with Service Manager & Service Operations Lead to prepare bi‑weekly technician schedule. • Assist with management and recording of non‑productive technician time. • Proactively distribute work orders for jobs daily. • Adhere to scheduling guidelines and work order priority to load the schedule. • Assist in general office administration (answering phones, handling mail, receiving parts, etc.).

Key Responsibilities

• ▸work dispatch
• ▸route optimization
• ▸schedule management
• ▸productivity tracking
• ▸office administration
• ▸technology coordination

What You Bring

• High School diploma or GED. • 2+ years of customer service experience. • 1+ years of experience scheduling workforce. • 1+ years of experience supporting customers via telephone and email. • Experience in the HVAC industry. • Experience with scheduling field service technicians. • Excellent verbal and written communication skills. • Strong organizational skills. • Excellent attention to detail and accuracy. • Experience with Microsoft Office. • Experience with Salesforce, SAP, or similar CRM.

Requirements

• ▸high school
• ▸hvac
• ▸microsoft office
• ▸salesforce
• ▸communication
• ▸scheduling

Work Environment

Field