Quality Assurance Specialist

About the Role

Client Relations Specialists serve as the primary liaison to the customer during the follow‑up process related to contracts and deeding of their new purchase. They work closely with the Sales and Hospitality teams to maintain high‑quality customer service and provide technical assistance, support, and guidance to owners regarding the product and services associated with ownership. • Ensure new owners understand their paperwork and contracts • Assist owners in making reservations and provide necessary information • Conduct follow‑up and post‑sale contact to reduce cancellations and contract reversals • Collaborate closely with Sales and Hospitality teams to maintain high‑quality service • Provide technical assistance, support, and guidance regarding ownership products and services

Key Responsibilities

• ▸owner onboarding
• ▸reservation assistance
• ▸post‑sale follow‑up
• ▸customer liaison
• ▸technical support
• ▸sales collaboration

What You Bring

Quality Assurance Specialist – We are seeking a strong‑minded individual to join our team as a Quality Assurance Specialist. This role is positioned at the end of our sales process and is essential in assisting with closing documents as customers decide to purchase our vacation ownership product. If you have strong customer service skills and administrative experience, this may be the perfect opportunity for you.

Requirements

• ▸quality assurance
• ▸customer service
• ▸administrative
• ▸document closing

Benefits

When you join Hilton Grand Vacations, you become part of a team dedicated to helping owners and guests around the world make every vacation a memorable one. Hilton Grand Vacations is a leading vacation ownership company committed to bringing our guests’ vacation dreams to life.

Work Environment

Office Full-Time