Roll Off Router

About the Role

The role involves communicating with Waste Management drivers to resolve problems on residential, commercial, and roll‑off routes. The employee handles incoming service orders, directs drivers, and uses WM’s proprietary software to manage same‑day ticket routing and prepare next‑day routes. Shifts may include overtime, Saturday hours, and up to 15 % travel to meet site dispatchers. Key duties include dispatching drivers based on customer needs, driver locations, and load information, optimizing routes with the service department, and determining daily staffing levels for optimal responsiveness and productivity. The employee assigns service tickets, manages inbound calls and emails, initiates customer communication while drivers are on site, and troubleshoots potential delivery issues to maintain same‑day service. • Dispatch drivers to service calls using real‑time information to balance cost and customer satisfaction. • Optimize routes and determine daily driver staffing for responsiveness and productivity. • Assign and manage service tickets for current and next‑day routes. • Handle inbound calls and emails, coordinating pick‑up and delivery requests. • Communicate with customers during driver on‑site visits to resolve issues promptly. • Troubleshoot and prevent delivery/pick‑up problems before they affect service. • Ensure same‑day service for missed pick‑ups by tracking driver movements.

Key Responsibilities

• ▸driver dispatch
• ▸route optimization
• ▸ticket assignment
• ▸call handling
• ▸issue troubleshooting
• ▸same‑day service

What You Bring

This remote position includes virtual training and operates on a 3 am‑7 am CST shift. Strong communication and computer skills are preferred, and experience in dispatch, routing, or logistics is a plus. Qualifications require a high school diploma or GED, at least six months of relevant team‑based experience, and strong multitasking and organizational abilities. Candidates must possess solid computer skills, professional written and verbal communication, and a willingness to learn WM’s software applications. WM is an equal‑opportunity employer and provides accommodations for applicants with disabilities. Candidates must have a REAL ID or an acceptable alternative for travel or access to federal property. • Require High School Diploma/GED and at least six months relevant experience. • Demonstrate strong multitasking, organizational, and computer skills; ability to use multiple programs. • Communicate professionally via email, phone, and two‑way devices and learn WM software.

Requirements

• ▸high school
• ▸6‑month experience
• ▸multitasking
• ▸computer skills
• ▸wm software
• ▸dispatch

Benefits

The work is performed from a home office, with a requirement for fine motor coordination for keyboarding and similar tasks. The hourly pay range is $21.50‑$25.50, and the benefits package includes medical, dental, vision, life insurance, short‑term disability, a 401(k) match, stock purchase plan, paid vacation, holidays, and personal days. WM values its employees beyond a paycheck, offering growth opportunities, family‑friendly perks, and a commitment to a sustainable future. • Work from a home office with up to 15 % travel; shift is 3 am‑7 am CST with possible overtime. • Hourly pay $21.50‑$25.50; benefits include medical, dental, vision, life, short‑term disability, 401(k) match, stock purchase plan, paid vacation, holidays, and personal days.

Work Environment

Field