Office Administrator - Charleston

About the Role

The Office Administrator provides clerical support to the sales and production teams, acting as the primary point of contact for both internal and external customers. Responsibilities include answering and routing phone calls, entering sales and production data into Salesforce, processing payments, reconciling funds, and coordinating inventory deliveries. The role also involves generating reports, scheduling customer appointments, obtaining permits, and facilitating communication between headquarters and the local staff. Additional duties encompass ordering supplies, planning office events, and handling errands as needed. • Serve as brand ambassador by interacting with customers and answering phones professionally. • Enter sales and production information into Salesforce and other required systems. • Process payments, reconcile job funds, and make bank deposits. • Coordinate receipt and placement of inventory deliveries for production. • Generate reports and track job status within the system. • Contact customers to schedule appointments, provide updates, and obtain post‑job reviews. • Obtain necessary permits and business licenses for projects. • Collaborate with fleet and safety coordinator and act as location point of contact for headquarters communications. • Assist in orienting new hires and ensure inter‑departmental information flow. • Respond to all calls, voicemails, and emails within 24 hours. • Order office supplies and equipment; plan internal events such as parties and conferences.

Key Responsibilities

• ▸data entry
• ▸payment processing
• ▸inventory coordination
• ▸report generation
• ▸permit acquisition
• ▸hq liaison

What You Bring

Candidates must have a high school diploma or equivalent and at least three years of customer‑service experience, with a background in construction or home improvement preferred. Strong communication, active‑listening, and complaint‑resolution skills are essential, along with proficiency in Microsoft Office and the ability to learn new software quickly. The position requires a detail‑oriented, organized individual capable of managing time effectively while performing predominantly sedentary work, with occasional lifting of items up to 15 lb. All interactions involve oral communication, and the office environment follows standard ADA‑compliant settings. • High school diploma or equivalent with at least three years of customer‑service experience. • Preferred experience in construction or home‑improvement industry. • Strong communication, active listening, and complaint‑resolution abilities. • Proficient with Microsoft Office Suite and able to learn new software quickly. • Organized, detail‑oriented, and capable of effective time management. • Able to perform sedentary desk work and lift up to 15 lb occasionally.

Requirements

• ▸high school
• ▸customer service
• ▸construction
• ▸microsoft office
• ▸communication
• ▸organized

Work Environment

Field