Jll
JLL provides professional services in real estate and investment management worldwide.
IT Tech
Handle Cisco VOIP requests, data analysis, and provide customer service.
Job Highlights
About the Role
As an IT Telephone Tech, you will act as the primary point of contact for telephony and VoIP software requests and manage changes within the Cisco phone platform. The role involves gathering and analyzing telephony requirements, performing data queries, and preparing Excel‑based reports while maintaining attention to detail. You will also support asset management and ensure compliance with workplace safety policies. Daily work includes handling creation, modification, addition, and deletion tasks in the phone system, reviewing tickets through ServiceNow or other IT ticketing tools, and prioritizing assignments with minimal supervision. You will communicate effectively with customers, report any safety or standards concerns, and seek opportunities to improve processes and technology for a better customer experience. • Serve as primary point of contact for all telephony and VoIP software requests. • Create, modify, add, and delete entries in the Cisco phone software platform. • Gather and analyze telephony requirements and generate Microsoft Excel reports. • Receive and review tickets via ServiceNow or other IT ticketing systems. • Prioritize and complete tasks independently with little supervision. • Report standards discrepancies and safety concerns to ensure compliance. • Provide strong customer service through effective verbal and written communication. • Identify and influence process improvements to enhance the customer experience.
Key Responsibilities
- ▸telephony support
- ▸cisco phone
- ▸excel reporting
- ▸ticket management
- ▸compliance reporting
- ▸customer service
What You Bring
JLL empowers its people to shape a brighter way by delivering world‑class real‑estate services, advisory, and technology. The company is committed to hiring talented individuals and helping them thrive, grow meaningful careers, and find a place where they belong. Whether you have deep commercial real‑estate experience, skilled‑trade expertise, or a technology background, JLL invites you to join its mission. The position requires a high school diploma or GED, at least one year of IT experience, and strong verbal and written communication skills. Preferred candidates bring experience with Cisco software, ServiceNow, telephony systems, data analysis, and process‑improvement initiatives. • High school diploma or GED. • Minimum one year of professional IT experience. • Experience with PC and phone hardware/software. • Effective verbal and written communication skills. • Self‑starter attitude with strong customer‑service focus. • Ability to prioritize tasks with minimal supervision. • Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint). • Experience with Cisco phone software platform. • Knowledge of ServiceNow or other IT ticketing systems. • Understanding of telephony and VoIP systems beyond Cisco. • Familiarity with asset‑management processes and procedures. • Skills in data analysis and statistical computation. • Advanced Excel capabilities for report preparation and analysis. • Experience with process‑improvement initiatives. • Knowledge of building safety policies and compliance requirements. • On‑site location in San Antonio, TX (no visa sponsorship).
Requirements
- ▸high school
- ▸1+ year it
- ▸cisco
- ▸servicenow
- ▸advanced excel
- ▸communication
Benefits
The on‑site position is based in San Antonio, Texas, and does not provide visa sponsorship. JLL offers a competitive benefits program that supports employee well‑being. • 401(k) plan with company matching contributions. • Comprehensive medical, dental, and vision coverage. • Paid parental leave at 100 % of salary. • Paid time off and company holidays. • Early access to earned wages through Daily Pay.
Work Environment
Office Full-Time