Renuity
Provides smart home solutions to enhance comfort, convenience, and efficiency.
Call Center - Customer Service Agent (On-Site) - Full Time
Handle inbound/outbound calls, verify leads, schedule appointments, and support sales.
Job Highlights
About the Role
As a Call Center Agent on the Customer Service team, you will support lead generation and sales by processing submitted leads, verifying homeowner information, confirming availability, validating product qualifications, and gauging interest, while collaborating with customers and colleagues across all Mad City markets. • Manage and enter appointments from face‑to‑face sources into the CRM • Document call attempts with accurate dispositions and detailed notes • Handle inbound calls from promoters and make outbound calls to verify leads • Participate in department contests to meet personal and team goals • Maintain a professional presence and team‑first mindset • Operate during call‑center hours of 8 am–9 pm, seven days a week
Key Responsibilities
- ▸crm entry
- ▸call documentation
- ▸inbound calls
- ▸outbound calls
- ▸lead verification
- ▸lead processing
What You Bring
• Communicate effectively with an outgoing personality • Demonstrate reliable attendance and consistent performance • Multitask, prioritize tasks, and stay organized • Navigate technology and computer applications comfortably
Requirements
- ▸communication
- ▸reliability
- ▸multitasking
- ▸organization
- ▸tech savvy
Benefits
Mad City Windows & Baths, a Renuity company, is hiring full‑time Call Center Agents for night and weekend shifts (1 pm–9 pm) with a preference for Saturday and Sunday availability. The role offers a base pay of $17.50 per hour plus uncapped bonuses, with average annual earnings ranging from $50,000 to $70,000, and no prior experience required. The call center runs from 8 am to 9 pm, seven days a week, offering multiple shift options, a brand‑new workspace, and opportunities for rapid advancement, with many team members moving up within six months. Mad City provides comprehensive benefits, a supportive inclusive culture, and equal‑opportunity employment. • Earn uncapped commissions, with typical earnings of $50‑70K annually • Work in a brand‑new expanded call‑center workspace • Choose from multiple shift options based on business needs • Receive medical, dental, vision, life, and disability insurance • Enjoy paid parental leave • Participate in a 401(k) retirement savings program • Receive generous PTO and paid holidays • Join continuous team events, incentives, and company celebrations
Work Environment
Field