Front Desk Clerk

About the Role

As a Front Desk Agent at Hilton Grand Vacations, you will ensure positive guest interactions, handle check‑in and check‑out, respond promptly to guest requests, and maintain accurate reservation records using the computerized system. You will manage unit availability, assist guests with reservation changes, generate invoices, collect payments for rentals and merchandise, maintain safety deposit boxes, process housekeeping and maintenance work orders, restock the front desk with supplies, provide information on local attractions and resort amenities, and prepare correspondence and reports for management. • Ensure every guest and owner interaction is positive and memorable during check‑in, check‑out, and request handling. • Input information into the computerized reservations system to keep records updated. • Access reservation system to determine unit availability and assist guests with reservations or changes. • Generate invoices and collect payments for rentals and merchandise sales. • Maintain safety deposit boxes. • Receive housekeeping and maintenance requests and coordinate with appropriate departments. • Prepare and restock front‑desk supplies, including arrival packets. • Provide information on local attractions and resort amenities. • Type correspondence and reports for management as needed.

Key Responsibilities

• ▸reservation system
• ▸invoice generation
• ▸payment collection
• ▸safety deposits
• ▸work orders
• ▸guest service

What You Bring

Candidates must possess proficient English communication skills, a courteous professional demeanor, flexibility to adapt to schedule changes, the ability to multitask and prioritize duties, and at least six months of customer‑service experience. Preferred backgrounds include front‑desk or guest‑services roles, cash/credit‑card transaction handling, and experience in resort hospitality.

Requirements

• ▸english
• ▸customer service
• ▸front desk
• ▸cash handling
• ▸resort hospitality
• ▸multitasking

Benefits

Hilton Grand Vacations offers a comprehensive benefits package for full‑time team members, including medical, dental and vision insurance, a 401(k) plan with company match, paid time off, travel discounts, an employee assistance program, tuition reimbursement, and ample opportunities for learning and advancement. The company is a leader in the vacation ownership industry, driven by innovation, quality, and growth. It promotes a people‑first culture, recognition programs, a positive team environment, and supports employee wellbeing through various programs and discounts. Hilton Grand Vacations is an equal‑opportunity employer that values diversity and provides reasonable accommodations for individuals with disabilities throughout the application, interview, and employment processes. • Medical, dental, and vision insurance. • 401(k) plan with company match. • Paid Time Off (vacation and sick days). • Travel discounts program. • Employee Assistance Program supporting physical and mental wellbeing. • Tuition reimbursement programs. • Recognition programs and rewards. • People‑first culture and positive team environment. • Numerous learning and advancement opportunities.

Work Environment

Onsite