Wm
Leading provider of comprehensive waste management services across North America.
Operations Manager
Onboard, coach, mentor and manage performance of drivers and helpers in the field.
Job Highlights
About the Role
The Operations Manager is responsible for onboarding, developing, coaching, mentoring, and managing the performance of all drivers and helpers. The role focuses on building positive relationships with front‑line employees and spends the majority of the day in the field supporting commercial and residential lines of business. The position requires an early start, typically at 4 a.m. Daily duties include providing new frontline employees with tools, instruction, and feedback, and maintaining consistent communication through regular touchpoints. The manager reviews best practices to enhance performance, supports employee career goals, and identifies improvement opportunities. Safety is emphasized through coaching, leading by example, and conducting root‑cause investigations for injuries and incidents. The manager also ensures compliance by documenting and maintaining records required by regulatory agencies such as the Department of Transportation, reviewing and auditing daily route operation documents (e.g., DVIRs, time and attendance, open tickets), and following up on discrepancies. Visits to customers and sites are conducted to evaluate safety issues and explore service alternatives. The role operates in a hybrid environment that combines office tasks with plant/field activities and involves routine use of standard office equipment. • Onboard, develop, coach, mentor, and manage performance of drivers and helpers. • Build and maintain positive relationships with front‑line employees. • Provide daily tools, instruction, and feedback to new frontline staff. • Conduct regular communication touchpoints with frontline employees. • Review best practices and implement performance enhancements. • Support employee career goal development. • Identify and address improvement opportunities collaboratively. • Seek and incorporate feedback on coaching conversations. • Lead by example to enforce safety practices and teach the WM Way. • Conduct root‑cause investigations for injuries and incidents, ensuring discipline and retraining. • Maintain and audit regulatory documentation (DOT, DVIRs, time/attendance, tickets). • Visit customer sites to evaluate safety issues and propose service alternatives.
Key Responsibilities
- ▸regulatory audits
- ▸root cause
- ▸site visits
- ▸performance coaching
- ▸safety leadership
- ▸tool delivery
What You Bring
Required qualifications include an associate’s degree (or high school diploma with two years of relevant experience), being at least 18 years old, legal eligibility to work in the United States, and a valid driver’s license. Preferred candidates have completed the WM Operations Manager Trainee program. WM is North America’s largest waste‑management and environmental‑solutions provider, committed to sustainability, equal employment opportunity, and accommodation for applicants with disabilities. The position may require travel by air, so candidates must possess a REAL ID or an acceptable TSA‑approved alternative.
Requirements
- ▸associate’s degree
- ▸driver’s license
- ▸real id
- ▸tsa‑approved
- ▸18+
- ▸wm trainee
Benefits
Employees receive a competitive total compensation package that includes medical, dental, vision, life insurance, short‑term disability, a stock purchase plan, 401(k) match, paid vacation, holidays, and personal days, with variations by site.
Work Environment
Field