Customer Experience Associate

About the Role

This role delivers front‑of‑house, concierge, and workplace support services to ensure a seamless customer and employee experience. Key responsibilities include welcoming visitors, managing reception and access, coordinating meeting rooms and events, handling mail and deliveries, and supporting workplace requests such as lockers, parking, and facilities. The position requires proactive customer service, strong communication, and close collaboration with the Workplace Lead to maintain service standards, resolve issues, and continuously enhance the overall workplace environment. Customer Service: Welcome and assist visitors with a professional approach, guiding them to hosts or meeting areas. Manage calls and inboxes, responding promptly and professionally. Build strong client relationships and act on feedback to improve the workplace experience. Concierge Desk: Issue and collect access passes while maintaining accurate employee records and induction files. Keep reception, meeting rooms, lounges, and common areas to high presentation standards. Ensure desk coverage during operating hours and update processes on central systems. Provide information for newsletters and workplace updates. Help & Support: Manage requests for car park, lockers, and end‑of‑trip facilities. Log and escalate tenancy or workplace issues and conduct floor inspections when required. Resolve workplace queries proactively and ensure compliance with policies, SLAs, and KPIs. Support regional activities and workplace initiatives. Meetings & Events: Assist with meeting and event space bookings, catering, and AV setup. Provide tours and support room setups, resets, and technology use. Distribution: Handle incoming and outgoing mail, couriers, and deliveries. Coordinate bulk deliveries and maintain supplies. • Welcome and assist visitors, guiding them to hosts or meeting areas. • Manage calls and inboxes with prompt, professional responses. • Issue and collect access passes; maintain employee records and induction files. • Maintain high presentation standards in reception, meeting rooms, lounges, and common areas. • Ensure desk coverage during operating hours and update central system processes. • Provide information for newsletters and workplace updates. • Manage requests for car park, lockers, and end‑of‑trip facilities. • Log and escalate tenancy/workplace issues; conduct floor inspections as needed. • Resolve workplace queries proactively and ensure compliance with policies, SLAs, and KPIs. • Support regional activities and workplace initiatives. • Assist with meeting/event space bookings, catering, and AV setup. • Provide tours and support room setups, resets, and technology use. • Handle incoming and outgoing mail, couriers, and deliveries; coordinate bulk deliveries and maintain supplies.

Key Responsibilities

• ▸visitor reception
• ▸access management
• ▸meeting av
• ▸mail handling
• ▸facility requests
• ▸issue logging

What You Bring

About you: Two years or more experience in a similar role is preferred, with experience in reception, front‑line information exchange, community engagement, or hospitality considered an advantage. This entry‑level position expects some customer‑facing experience and requires at least a year 12 (high school) qualification. Intermediate proficiency with Microsoft Office Suite, solid computer knowledge, and clear verbal and written communication skills are required. Professional qualifications in facilities or hospitality are a plus, but training will be provided. • Preferred 2+ years experience in similar role; reception, front‑line information exchange, community engagement or hospitality background. • Minimum year 12 education; proficiency in Microsoft Office Suite and solid computer skills. • Strong verbal and written communication abilities. • Professional qualifications in facilities or hospitality are a plus; training provided.

Requirements

• ▸2+ years
• ▸microsoft office
• ▸year 12
• ▸communication
• ▸hospitality
• ▸reception

Benefits

The firm provides work‑life balance through a flexible, agile environment, focusing on technology and autonomy to help employees achieve their career ambitions. Continuous learning, development opportunities and a comprehensive employee benefits program support personal, professional, and technical growth. • Career development with promotion‑from‑within culture and global opportunities. • Flexible, agile work environment promoting work‑life balance. • Continuous learning, development programs, and comprehensive employee benefits.

Work Environment

Office Full-Time