Milton Cat
Privately‑held Caterpillar dealer across the Northeast offering earthmoving and power systems rentals, sales & support.
IT Support Technician
Provide technical support, troubleshoot hardware/software, and manage IT systems
Job Highlights
About the Role
• Provide technical assistance to internal users, diagnosing issues and guiding step‑by‑step solutions. • Support PC hardware, software, printers, and the O365 suite. • Configure laptops for new hires and replacements. • Meet department customers to identify common issues, suggest improvements, and conduct training. • Learn and maintain systems such as Azure Active Directory, MEM, and the ERP system. • Create and keep technical documentation for processes, issues, and solutions. • Collaborate with team members to resolve complex technical problems and enhance internal processes. • Manage IT equipment ordering and inventory. • Perform data entry, issue research, and other tasks to support the IT management team. • Apply fundamental troubleshooting skills and pursue continual learning. • Travel occasionally to other branch locations. • Work full‑time on‑site.
Key Responsibilities
- ▸technical support
- ▸hardware support
- ▸laptop config
- ▸system admin
- ▸documentation
- ▸inventory management
What You Bring
Resumes mailed, emailed, or hand‑delivered to Milton CAT or any employee will not be considered; applicants must apply online. A background check and drug test are required as part of the pre‑employment process. • Hold an associate’s degree (bachelor’s preferred) and at least two years of professional experience. • Deliver excellent customer service and communicate effectively. • Pay meticulous attention to detail and accurately document technical issues. • Exhibit strong computer aptitude and a high willingness to learn new technology. • Proficiently use Office applications (Outlook, Word, Excel, PowerPoint). • Lift 25–30 lb unassisted.
Requirements
- ▸associate degree
- ▸2 years
- ▸customer service
- ▸detail oriented
- ▸microsoft office
- ▸background check
Benefits
Milton CAT is looking for the right team member to invest in as you launch a career with us. Our company is growing at a rapid pace, and if you are interested in starting or enhancing your IT career with a technology‑focused company, this is the place for you. We enjoy working with technology and people to solve problems, and we seek an enthusiastic candidate who wants to develop new skills while performing analysis, problem‑solving, and critical thinking. As an IT Support Technician, you will join a dynamic team that provides company‑wide IT support, and the role can serve as a launchpad for many successful career paths at Milton CAT, where we pride ourselves on employee development and growth. The position offers an hourly pay range of $32.00 to $34.00. It is a full‑time, on‑site role.
Work Environment
Onsite