Operations Manager

About the Role

The Operations Manager role at Cushman & Wakefield oversees and optimizes daily business operations across multiple service lines, ensuring efficiency, compliance, and exceptional service delivery. This position blends strategic planning with hands‑on execution and works closely with HR, technology teams, and client stakeholders to streamline processes and enhance productivity while maintaining organizational standards. In the operational leadership capacity, the manager monitors day‑to‑day activities for service lines such as IFM, WpX, PDS, and SPO, identifies gaps, and drives stabilization and optimization initiatives. New processes and procedures are developed and implemented to improve efficiency, and performance metrics are continuously reviewed to recommend actionable improvements. The manager leads onboarding and offboarding efforts, coordinating recruiting approvals, badge issuance, equipment setup, and software access while maintaining an up‑to‑date playbook. Equipment and technology responsibilities include ordering and tracking cell phones, computers, and other assets, maintaining inventory records, and partnering with technology teams to define reporting and dashboard requirements. Acting as the primary point of contact for third‑party vendors, the manager oversees vendor relationships and badging processes, seeking opportunities for improvement. Reporting duties involve preparing monthly organizational charts, operational and financial reports, and measuring key performance indicators against service‑level agreements. Regular interaction with client stakeholders is required to update account management plans, review operational performance, and resolve concerns. Quality assurance is ensured through systematic checks, staying current with industry trends, and implementing best practices to uphold service delivery standards. • Direct daily operations for IFM, WpX, PDS, and SPO service lines. • Create and roll out efficiency‑enhancing processes. • Manage employee onboarding/offboarding, including approvals, badges, equipment, and system access. • Procure, track, and control inventory of phones, computers, and related assets. • Serve as liaison for third‑party vendors and handle badge administration. • Generate monthly org charts, operational/financial reports, and KPI dashboards. • Maintain client account plans and conduct regular stakeholder briefings. • Conduct quality inspections and apply industry best practices.

Key Responsibilities

• ▸operations oversight
• ▸process optimization
• ▸onboarding
• ▸asset tracking
• ▸vendor management
• ▸kpi reporting

What You Bring

The role demands strong organizational and project‑management skills, analytical problem‑solving abilities, excellent communication, and the capacity to manage multiple priorities under pressure. Strategic agility, decisive decision‑making, and proficiency in Microsoft Office and project‑management tools are essential. Candidates should possess a bachelor’s degree in Business Administration, Operations Management, or a related field, and have 3–5 years of experience in operations, business‑process improvement, or a similar role. Experience with onboarding/offboarding, vendor management, and familiarity with operational management systems and reporting tools is preferred. • Exhibit strong organizational, analytical, and communication capabilities. • Hold a bachelor’s degree and 3–5 years of relevant operations experience. • Skilled with Microsoft Office and platforms such as FAMIS360, Asana, Yardi, CoStar, Serraview, AutoDesk. • Available for shift work, on‑call and weekend coverage as needed.

Requirements

• ▸bachelor's
• ▸operations experience
• ▸microsoft office
• ▸famis360
• ▸asana
• ▸project management

Benefits

The position may require flexible scheduling, including typical business hours, extended shifts, on‑call duties, and occasional overtime or weekend work to support client emergencies and maintenance needs. Compensation ranges from $68,000 to $80,000, complemented by a comprehensive benefits package that includes health, vision, dental, retirement plans, and paid time off. Cushman & Wakefield is an equal‑opportunity employer committed to diversity, inclusion, and compliance with all applicable employment laws.

Work Environment

Office Full-Time