Puget Sound Energy
Provides electric and natural gas services to customers in the Pacific Northwest.
Senior Business Analyst
Analyzes complex business problems, leads process improvement, forecasting and reporting.
Job Highlights
About the Role
In this role you will support internal and external reporting, perform data analysis to measure performance, identify efficiency opportunities, and develop business rules for functions and processes. You will collaborate with teams to improve daily operations and meet SQIs mandated by the WUTC and corporate goals, while upholding safety standards and promoting a culture of total safety. • Initiate, lead, and perform analysis to recommend solutions for complex business problems. • Lead analysts in creating operational schedules, forecasts, budgets, staffing plans, and dashboards for key metrics. • Manage internal and external project teams on process improvement and customer service initiatives. • Apply process improvement methodologies to business processes and procedures. • Serve as emergency duty supervisor, responding to call‑outs and company‑wide emergencies.
Key Responsibilities
- ▸business analysis
- ▸dashboard development
- ▸project management
- ▸process improvement
- ▸emergency response
- ▸reporting
What You Bring
Puget Sound Energy is seeking talented individuals to join its growing, award‑winning energy efficiency programs. The Facility Service team is hiring a Senior Business Analyst, and details about work arrangements will be discussed during the interview process. • Bachelor’s degree in business, accounting or related field, or equivalent experience. • Minimum 5 years of analyst experience. • In‑depth knowledge of departmental systems and processes. • Strong problem‑solving and analytical skills with advanced proficiency in Word, Excel, PowerPoint, Access, SAP, and CIS. • Excellent time‑management, organizational, and independent work capabilities in a fast‑paced environment. • Strong customer service, communication, and interpersonal skills for multi‑team collaboration. • Effective written and oral communication abilities. • Knowledge of internal process flows and cross‑departmental impacts. • Understanding of filed rates and tariffs. • Familiarity with process improvement methodology. • Ability to foster a positive work environment.
Requirements
- ▸bachelor's
- ▸5 years
- ▸excel
- ▸sap
- ▸process improvement
- ▸customer service
Benefits
The position offers a competitive salary ranging from $82,000 to $136,300, plus eligibility for annual incentive bonuses. Employees receive a comprehensive total rewards package that includes medical, dental, vision, life and disability insurance, 401(k) and cash‑balance retirement options, paid time off, paid holidays, and additional voluntary benefits. • Competitive salary $82K‑$136.3K with incentive bonuses and comprehensive benefits including medical, dental, vision, life, disability, 401(k), cash‑balance retirement, PTO, and paid holidays.
Work Environment
Onsite