Case Handler - Technical Support Representative

About the Role

The role involves managing customer service requests, generating quotations and invoices, and coordinating spare‑part identification and delivery. It also includes processing warranty claims, raising purchase orders, and maintaining accurate engineering reports. Additional duties cover stock transfers, value‑care agreement administration and supporting stock checks. • Receive and log customer service and warranty requests. • Raise C4S tickets and drive them to completion. • Produce service quotations and invoices. • Identify required spare parts using engine parts catalogues. • Issue goods and perform stock transfers as needed. • Collate and verify engineers’ reports. • Ensure timely delivery of warranty returns. • Raise purchase orders for required items. • Administer Value Care Agreements with key customers. • Prepare parts orders for engineer collection or delivery. • Code and check warranty claims for accuracy. • Submit warranty claims to FN within set deadlines. • Resolve FN queries by liaising with engineers or external customers. • Process engineers’ reports in the TOGA warranty system. • Support regular stock checks.

Key Responsibilities

• ▸ticket management
• ▸quotation invoicing
• ▸spare parts
• ▸warranty claims
• ▸purchase orders
• ▸stock management

What You Bring

Candidates must have strong administrative experience, be proficient with Microsoft Office and cloud‑based applications, and possess excellent attention to detail for accurate data entry. Effective verbal and written communication skills are essential. Preferred attributes include a self‑starting attitude, a safety‑focused approach, and alignment with Rolls‑Royce values. • Demonstrate strong administrative experience. • Proficient in Microsoft Office and cloud‑based applications with fast typing skills. • Exhibit meticulous attention to detail and organized data‑entry practices. • Communicate clearly and professionally, both verbally and in writing. • Self‑starter who works safely, methodically and embodies Rolls‑Royce values.

Requirements

• ▸administrative
• ▸microsoft office
• ▸cloud apps
• ▸detail-oriented
• ▸communication
• ▸self-starter

Work Environment

Hybrid