Republic Services
Provider of non‑hazardous solid waste collection, recycling, disposal and energy services.
Associate Account Manager
Maintain/retain customers, upsell services, handle calls, use Salesforce daily.
Job Highlights
About the Role
The Associate Account Manager will proactively maintain and retain relationships with existing commercial and industrial waste customers in an assigned territory, handling outbound and inbound calls to preserve business and increase product penetration. • Conduct daily outbound and inbound calls to retain existing commercial/industrial waste customers • Promote full suite of Republic Services products to increase customer penetration • Maintain up‑to‑date knowledge of services, pricing structures, and line‑of‑business offerings • Execute contract re‑signs and manage cancellations according to escalation policy • Document all customer interactions, meetings, and proposals in Salesforce • Capture customer emails, reduce rate restrictions, and limit customer credits • Review retention metrics weekly with Sales Manager and adjust strategies accordingly
Key Responsibilities
- ▸outbound calls
- ▸inbound calls
- ▸product promotion
- ▸contract re‑sign
- ▸salesforce docs
- ▸retention metrics
What You Bring
The role requires daily outreach to customers, deep knowledge of Republic Services’ offerings and pricing, execution of contract renewals, handling cancellations per policy, and documentation of activities in Salesforce, while aiming to minimize rate restrictions and customer credits. Preferred candidates have waste or transportation industry experience, while minimum qualifications include a high school diploma/GED and 0–2 years of customer service experience. • Preferred: experience in waste or transportation industry • Minimum: high school diploma/GED and 0‑2 years customer service experience
Requirements
- ▸salesforce
- ▸high school
- ▸customer service
- ▸waste industry
- ▸transportation
- ▸outreach
Benefits
• Salary range $22.40‑$30.80 per hour with bonus and commission opportunities • Benefits include medical, dental, vision, health & dependent care spending accounts, disability, life & AD&D insurance, EAP, employee discounts, 401(k) with match, ESPP, and paid time off
Work Environment
Onsite