Costar Group
Provides commercial real estate data, analytics, and marketing services.
Implementation Specialist - CampaignTrack
Provide demos, training and support for CampaignTrack SaaS to real‑estate agencies
Job Highlights
About the Role
• Deliver engaging product demos, training sessions and webinars for clients. • Own the end‑to‑end client journey, from onboarding to upgrades and optimisation. • Partner with clients on setup, pricing, recommendations and best‑practice platform use. • Plan and lead product update rollouts, ensuring client adoption of new features. • Resolve product queries and help‑desk tickets within service level agreements. • Support customer retention and renewals by collaborating with sales and solutions teams. • Analyze campaign data to identify risks, trends and commercial opportunities. • Champion customer feedback to drive improvements in sales, marketing and product. • Manage rebrands and template changes, coordinating testing and timelines with stakeholders. • Maintain operational excellence in billing, reporting and product management. • Apply business acumen and financial awareness to client solutions.
Key Responsibilities
- ▸product demos
- ▸platform setup
- ▸update rollouts
- ▸help‑desk
- ▸data analysis
- ▸billing
What You Bring
The ideal candidate demonstrates excellent customer‑service and relationship‑building skills, strong written and verbal communication, the ability to organise and prioritise in a fast‑paced environment, solid business acumen, problem‑solving ability and tech‑savviness. Experience in real‑estate, technology or SaaS environments is a plus. • Exhibit strong customer service and relationship‑building abilities. • Demonstrate clear written and verbal communication skills. • Prioritise tasks effectively and meet deadlines in a dynamic environment. • Utilise analytical and problem‑solving skills to deliver client‑focused outcomes. • Leverage tech‑savvy proficiency and accurate administrative capabilities. • Preferably have experience in real‑estate, technology or SaaS sectors.
Requirements
- ▸customer service
- ▸communication
- ▸problem solving
- ▸tech savvy
- ▸saas
- ▸time management
Benefits
The role offers a hybrid working model with three days a week in the office, generous parental leave, wellbeing leave, novated leasing options, leadership development programmes, LinkedIn Learning and regular social events such as Innovation Days and an annual BBQ. The company culture encourages authenticity, collaboration and continuous growth. • Enjoy flexible work‑from‑home arrangements (3 days in‑office per week). • Benefit from up to 20 days paid parental leave, wellbeing leave and novated leasing. • Access leadership development programmes, LinkedIn Learning and regular social events.
Work Environment
Hybrid