Senior Operations Specialist - 401K Match, PTO, Benefits Day 1

About the Role

The senior administrative specialist provides advanced clerical and operational support to departmental managers, coordinating daily operations, recording and reporting data, and resolving most questions with minimal supervision. Key duties include troubleshooting safety, service and operational issues; managing daily customer tickets; maintaining department information and reports; communicating with supervisors, managers, customers and employees; using software tools for procurement, time‑keeping, safety incidents and contract labor; supporting incentive‑pay data collection; processing payments; assisting with operational projects; and entering Service Machine SMART data. • Troubleshoot and resolve safety, service, and operational issues. • Create, distribute, and close daily customer tickets. • Maintain and distribute department information and reports. • Communicate with supervisors, managers, customers, and employees about operations, scheduling, and service issues. • Use software tools for procurement, time and attendance, safety incidents, and contract labor management. • Assist with data collection for incentive pay programs and enter Service Machine SMART data. • Process payments and support other financial tasks. • Support implementation of operational projects and perform other assigned duties.

Key Responsibilities

• ▸ticket management
• ▸issue resolution
• ▸software tools
• ▸data collection
• ▸report management
• ▸payment processing

What You Bring

Qualifications require a high school diploma or GED and at least three years of relevant experience. Candidates must be proficient with Microsoft Office and general computer use. No specific licenses or certifications are required. WM is an equal‑opportunity employer in the United States and Canada, providing accommodations for applicants with disabilities. The position may require a REAL ID or TSA‑approved alternative for travel to federal property.

Requirements

• ▸high school
• ▸ged
• ▸3 years
• ▸microsoft office
• ▸real id
• ▸tsa‑approved

Benefits

The position offers a base pay of $25.00 per hour plus overtime. Shifts rotate between Monday‑Friday 5 am‑1:30 pm or 8 am‑4:30 pm, with on‑call rotating weekends every third weekend. WM emphasizes value beyond a paycheck, creating opportunities for employees and their families. The company promotes stability, growth through an annual education assistance benefit, and extensive benefits including medical, dental, vision, 401(k) match, discounted stock options, dependent daycare, and more. The role is performed in an office and/or landfill/outdoor setting. WM provides a competitive total compensation package that includes medical, dental, vision, life insurance, short‑term disability, a stock purchase plan, 401(k) match, paid vacation, holidays and personal days, with benefits varying by site.

Work Environment

Onsite