Front Desk Agent- Mid Shift

About the Role

• Greet guests and owners on arrival • Check guests in and out • Generate folios and collect payments • Receive housekeeping and maintenance requests and forward to appropriate departments • Prepare and restock the front desk with supplies, arrival packets, and area information • Answer phones and direct calls

Key Responsibilities

• ▸guest greeting
• ▸check-in
• ▸payments
• ▸request routing
• ▸desk preparation
• ▸phone answering

What You Bring

We are looking for a Front Desk Clerk to join our team at Mountain Run Resort. In this position, you will ensure every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests. If you enjoy helping guests and owners make memories of a lifetime by enjoying vacations, this is an outstanding opportunity for you. Schedule Details: Full‑Time; Mid Shift 10:00 am‑7:30 pm. Open to working a variable of shifts, including weekends and holidays. • Proficient English language • Ability to multitask, prioritize duties and meet organizational deadlines • Minimum 6 months customer service experience • Ability to stand for prolonged periods • Preferred: experience as Front Desk/Guest Services Agent • Preferred: handling cash/credit card transactions • Preferred: background in resort hospitality or related industry

Requirements

• ▸english
• ▸multitasking
• ▸customer service
• ▸front desk
• ▸cash handling
• ▸hospitality

Benefits

HGV Now Offering Daily Pay *. Do you want to work for a company that inspires your best and moves you forward? Hilton Grand Vacations has a place for you. We will help you reach your goals and build your future. Our Team Members are the HEART of what we do, and their talent and dedication to our brand have fueled the success of Hilton Grand Vacations! Extraordinary People, Exceptional Benefits on Day One. Benefits start on your first day of work with no waiting period! Hilton Grand Vacations is committed to putting people first, and our benefits plan begins when you do, providing exceptional opportunities to extraordinary people who join our U.S. team. Eligibility: All U.S. regular full‑time and part‑time Team Members are eligible for a wide range of benefits. Team Members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non‑represented employees. We are an equal opportunity employer and value diversity at our company, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. What makes Hilton Grand Vacations unique? There’s nothing more rewarding than creating lifelong memories for yourself and for others. Through our inclusive culture of belonging, we celebrate the uniqueness of every individual who is part of our global community of more than 14,000 Team Members, who deliver memorable experiences for our Members and Guests every day. As an award‑winning workplace, we pride ourselves on the positive impact we make in our industry and communities, and we are dedicated to recognizing, rewarding, and supporting every achievement, big or small. • Day 1 Benefit Eligibility: excellent health care options, including medical, dental, and vision • Recognition programs and rewards • Travel discounts program • Outstanding paid vacation program and paid sick days • Employee Assistance Program supporting physical and mental wellbeing • 401(k) program with company match • Tuition reimbursement programs • Employee stock purchase program • Numerous learning and advancement opportunities • Open and flexible availability, including weekends and holidays

Work Environment

Onsite