Front Desk Clerk

About the Role

• Deliver positive, memorable interactions with owners and guests during check‑in/out and service requests. • Enter and maintain reservation data in the computerized system. • Resolve unit availability and assist guests with reservations or changes. • Generate invoices and collect payments for rentals and merchandise. • Safeguard safety deposit boxes. • Receive housekeeping and maintenance work orders and route them to appropriate departments. • Restock the front desk, prepare arrival packets, and maintain supplies. • Provide information on local attractions and resort amenities. • Prepare correspondence and reports for management as needed.

Key Responsibilities

• ▸guest interaction
• ▸data entry
• ▸reservation management
• ▸invoice generation
• ▸work order routing
• ▸reporting

What You Bring

Candidates should have at least six months of customer‑service experience, strong English communication skills, a professional demeanor, flexibility to cover shifts on short notice, and the ability to multitask and prioritize tasks. Experience in front‑desk, cash handling, or resort hospitality is a plus. • Proficient English communication (verbal and written). • Courteous, professional attitude, especially with upset guests. • Flexible schedule and ability to cover shifts on short notice. • Strong multitasking and prioritization skills. • Minimum six months of customer‑service experience. • Experience with front‑desk/guest services, cash/credit transactions, or resort hospitality (preferred).

Requirements

• ▸english
• ▸customer service
• ▸front‑desk
• ▸cash handling
• ▸flexibility
• ▸multitasking

Benefits

Full‑time team members receive a comprehensive benefits package that includes medical, dental, and vision insurance, a 401(k) plan with company match, paid time off, travel discounts, tuition reimbursement, and a people‑first culture with recognition programs. Hilton Grand Vacations is an equal‑opportunity employer that values diversity and provides reasonable accommodations for individuals with disabilities throughout the application, interview, and employment processes. • Medical, dental, and vision insurance. • 401(k) plan with company match. • Paid vacation, sick days, and other paid time off. • Travel discounts program. • Recognition programs and rewards. • People‑first culture and positive team environment. • Employee Assistance Program for physical and mental wellbeing. • Tuition reimbursement and learning advancement opportunities.

Work Environment

Onsite