Counter Sales Associate

About the Role

• Deliver exceptional customer service to walk‑in, phone, and online customers. • Process orders, provide quotes, enter orders into the system, and pull orders as needed. • Communicate product features, benefits, warranties, and offer technical advice and troubleshooting. • Identify upselling opportunities and promote related products and promotions.

Key Responsibilities

• ▸customer service
• ▸order processing
• ▸technical advice
• ▸upselling

What You Bring

A Counter Sales Associate demonstrates exceptional customer service to walk‑in, phone, and online customers, processes orders, provides quotes, enters orders into the system, and pulls orders as required. They communicate product features, benefits, warranties, and offer technical advice, troubleshooting, and problem resolution. The role also involves upselling related products, informing customers of promotions, and performing other assigned duties. Preferred qualifications include a proven track record of excellent customer service. Experience with sales order software (preferably Oracle), knowledge of construction and industrial products, and Spanish language proficiency are also valued. • Preferred: proven customer service success, experience with sales order software (preferably Oracle), knowledge of construction/industrial products, and Spanish proficiency.

Requirements

• ▸customer service
• ▸oracle
• ▸construction
• ▸industrial
• ▸spanish
• ▸troubleshooting

Benefits

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job, being deeply knowledgeable, fully capable, and always dependable, with associates driving this commitment. White Cap offers comprehensive wellness and financial benefits such as medical, dental, vision, 401(k) with company match, and tuition reimbursement. Employees enjoy generous paid time off, including maternity, parental, sick, and vacation leave. Since 2020, the company has doubled in size, providing stability, unlimited career potential, and a great place to work with an inclusive culture that celebrates who you are. For California job seekers, the hourly pay range is $20.00‑$26.50, determined by market data, experience, skills, internal equity, and other factors, as required by state law. Individual base pay is set based on a variety of elements, including experience, skills, and internal equity. • Benefits include medical, dental, vision, 401(k) match, tuition reimbursement, and generous paid time off (maternity/parental leave, sick leave, vacation). • Competitive hourly pay $20.00‑$26.50 in California, with salary based on experience, skills, and equity.

Work Environment

Field