Johnson Controls
Produces HVAC, fire, security and building automation systems to optimize and protect buildings globally.
Operations Support Administrator
Coordinate technician scheduling, manage service requests, parts, billing and compliance.
Job Highlights
About the Role
Key responsibilities include coordinating both planned and unplanned technician scheduling and dispatch, managing customer service requests from initiation to completion, and supporting BWOF compliance requirements. The administrator will also handle parts management, billing tasks, and assist with collections, while building strong relationships with internal and external customers and identifying opportunities to improve processes and operational efficiency. • Coordinate planned and unplanned technician scheduling and dispatch • Manage end-to-end customer service requests • Support BWOF compliance and handle parts, billing, and collections • Build and maintain strong relationships with internal and external customers • Identify and implement process improvements for service delivery and operational efficiency • Deliver accurate, timely, and insightful business performance information
Key Responsibilities
- ▸tech scheduling
- ▸dispatch coordination
- ▸service requests
- ▸parts management
- ▸billing
- ▸process improvement
What You Bring
The ideal candidate possesses strong organisational skills, attention to detail, and the ability to work independently, along with excellent interpersonal and communication abilities. An associate degree or relevant experience in service operations or scheduling is preferred. • Strong organisational skills, attention to detail, and independent work ethic • Excellent interpersonal and communication abilities • Associate degree or relevant experience in service operations or scheduling
Requirements
- ▸organisational skills
- ▸detail‑oriented
- ▸independent
- ▸interpersonal
- ▸associate degree
- ▸scheduling
Benefits
The role offers a competitive salary and staff benefits, a supportive and inclusive team culture, and ongoing training, professional development, and upskilling opportunities. Employees are encouraged to grow their skills while contributing to a dynamic workplace. • Competitive salary and comprehensive staff benefits • Supportive, inclusive team culture with ongoing training and professional development
Work Environment
Field