Hilton Grand Vacations
Hilton Grand Vacations is a global leader in vacation ownership with premium resorts.
Collector II
Handles collection activities, contacts customers, manages delinquent accounts, ensures compliance.
Job Highlights
About the Role
The role performs all collection activities in accordance with company policies and federal regulations, ensuring delinquency percentages stay within the targets set by financial management. It is responsible for meeting required phone activity, contact rates, and other key performance indicators while handling correspondence and payments ethically and confidentially. Additionally, the position maintains organized documentation for owner accounts, requests skip tracing when necessary, and assists the collections staff with daily processes.
Key Responsibilities
- ▸collections
- ▸delinquency
- ▸phone outreach
- ▸documentation
- ▸skip tracing
- ▸kpi tracking
What You Bring
Employees must embody Hilton Grand Vacations' values of hospitality, integrity, leadership, teamwork, ownership, and immediacy, complete all assigned training and compliance courses, and adhere to all company standards and policies. They also fulfill reasonable requests from management and perform any other related duties as assigned. • Effective communication with customers • Ability to remain calm under pressure • Strong knowledge retention and accurate information delivery • Problem‑solving capability
Requirements
- ▸communication
- ▸calm
- ▸knowledge
- ▸problem‑solving
- ▸teamwork
- ▸compliance
Work Environment
Onsite