CEC Support Manager

About the Role

In this role you will identify learning needs within assigned business units, develop collaborative relationships with unit leaders, and work with subject‑matter experts to design, develop, and maintain training solutions. Responsibilities include reporting to business areas, supporting employees on My Learning (Workday), and communicating proactively with all stakeholders while managing project resources to keep deliverables on scope and schedule. You will drive process improvement by spotting operational gaps, conducting comprehensive assessments of facilities management processes, mapping bottlenecks, and implementing best‑practice procedures across Operations Centres, Helpdesks, and hybrid sites. The position also involves ensuring regulatory compliance, providing support to team managers during absences, and maintaining a focus on safety and service quality. • Conduct learning needs analyses for assigned business units. • Build collaborative relationships with business unit leaders and SMEs. • Design, develop, and maintain training solutions, courses, and documentation. • Provide My Learning (Workday) support and generate training reports. • Manage project resources to keep deliverables on scope and schedule. • Identify and implement process improvements to boost productivity and quality. • Assess FM processes, map bottlenecks, and optimize workflows. • Develop standardized procedures and best practices across Operations Centres and sites. • Support Team Managers and Operations Centre Manager during periods of absence. • Lead and motivate diverse teams, handling performance management and change initiatives. • Utilize CAFM/CMMS software, Microsoft Office, and data analysis tools for reporting. • Ensure compliance with regulations, processes, and safety standards.

Key Responsibilities

• ▸needs analysis
• ▸training design
• ▸workday support
• ▸project management
• ▸process improvement
• ▸cafm reporting

What You Bring

The ideal candidate holds a qualification in Facilities Management, Engineering, Business Administration, or a related field, with at least three years of facilities management experience and two years in a supervisory role. Strong leadership, communication, and relationship‑building skills are required, along with proficiency in CAFM/CMMS software, Microsoft Office, and data‑analysis tools. The role is based on‑site in Cheshire, GBR.

Requirements

• ▸facilities management
• ▸engineering
• ▸cafm/cmms
• ▸microsoft office
• ▸leadership
• ▸supervisory

Work Environment

Onsite