Customer Service - Self Storage Manager

About the Role

Property managers work independently across multiple locations, both indoors and outdoors. They assess customers’ storage needs, suggest solutions, and sell packing and moving supplies. Daily tasks include inspecting storage units for inventory and availability, auditing cash drawers, making bank deposits, and contacting customers for payment reminders and collections. • Assess customer storage needs and recommend solutions, including selling packing supplies. • Inspect storage units daily to ensure inventory accuracy and availability. • Audit cash drawers and perform bank deposits. • Make payment reminder and collection calls to customers. • Lift/move items up to 35 lb and walk outdoors up to 50 % of the time, including climbing stairs. • Perform cleaning and routine maintenance of interior and exterior areas.

Key Responsibilities

• ▸needs assessment
• ▸unit inspection
• ▸cash auditing
• ▸bank deposits
• ▸supply sales
• ▸payment calls

What You Bring

Managers must be able to lift or move items up to 35 lb and spend up to 50 % of their time walking around facilities, including climbing stairs and opening large doors. They also perform cleaning and routine maintenance such as sweeping, mopping interior areas, and keeping exterior grounds clear of debris. Successful candidates have experience in customer‑service‑focused sales environments such as retail, restaurants, fast‑food, or other service‑based companies. A valid driver’s license and personal vehicle are required; mileage reimbursement is provided for travel between work locations. • Maintain a valid driver’s license and use personal vehicle for site travel (mileage reimbursed).

Requirements

• ▸driver's license
• ▸manual handling
• ▸customer service

Benefits

Public Storage is the self‑storage industry leader and is hiring now. The position pays $15.00 per hour. The company offers a Total Rewards package with flexible full‑time schedules from 9:30 am to 6 pm (weekends until 5 pm). Employees working an average of 20+ hours become eligible for full‑time benefits, including medical, dental, vision, 401(k) with match, paid time off, sick leave, and flexible spending accounts. Additional perks are company‑paid life and accidental death insurance, exclusive vendor discounts, mileage reimbursement for travel between properties, and performance‑based bonuses for property managers. Public Storage has been recognized as a Great Place to Work, with top rankings for career growth, work culture, and diversity and inclusion. Applicants are encouraged to apply now to join the industry’s #1 team. • Eligible for full‑time benefits after 20 + hours per week: medical, dental, vision, 401(k) match, PTO, sick leave, and flexible spending. • Receive company‑paid life and accidental death insurance, vendor discounts, mileage reimbursement, and performance‑based bonuses.

Work Environment

Field