Milton Cat
Privately‑held Caterpillar dealer across the Northeast offering earthmoving and power systems rentals, sales & support.
Strategic Accounts Coordinator
Coordinate service contracts, maintenance scheduling, and customer support for strategic accounts
Job Highlights
About the Role
• Champion JSS and LTSA programs for select customers while maintaining contract profitability. • Monitor and support customer assets enrolled in JSS and LTSA. • Coordinate with local Service Departments to ensure timely and proper execution of preventative maintenance events. • Track equipment inspections and follow up to discuss recommended repairs and establish action plans. • Monitor technician schedules to ensure on‑time arrival for customer appointments. • Support resolution and completion of unscheduled maintenance events per contractual terms. • Collaborate with service departments to align repair timelines and resource availability. • Maintain accurate service records and documentation in CRM and internal systems. • Assist Strategic Account Representatives with administrative tasks related to service contracts and customer communications. • Communicate with customers to confirm service appointments and provide updates. • Promote continued use of the SOS program and develop trend analysis for maximum component life expectancy. • Monitor Vision Link for fault codes that could cause downtime and recommend corrective actions. • Support reporting and data entry for service performance metrics and contract compliance. • Participate in internal meetings and contribute to continuous improvement initiatives.
Key Responsibilities
- ▸preventative maintenance
- ▸fault monitoring
- ▸trend analysis
- ▸asset monitoring
- ▸inspection tracking
- ▸performance reporting
What You Bring
Milton CAT is seeking a detail-oriented and proactive Strategic Accounts Coordinator to support our Strategic Account Representatives and Manager. This role is essential in ensuring the smooth coordination and execution of our JSS and LTSA agreements, including on‑time preventative maintenance events, follow‑up on equipment inspections, and timely execution of unscheduled maintenance. The ideal candidate will be highly organized, customer‑focused, and capable of managing multiple priorities in a fast‑paced environment. The position requires at least 2 + years of administrative or service‑coordination experience, preferably in a technical or service‑based environment. Candidates must demonstrate strong organizational, time‑management and communication skills, and be proficient with Microsoft Office and CRM platforms. Ability to work independently and collaboratively across departments is essential; familiarity with equipment service, maintenance scheduling, or condition monitoring is a plus.
Requirements
- ▸2+ years
- ▸microsoft office
- ▸crm
- ▸organized
- ▸customer-focused
- ▸maintenance
Benefits
Pay Range: $28 – $29 per hour, plus potential bonus.
Work Environment
Field